Technical Director

Technical Director — Aether Technologies

San Jose, CA | August 2021 – Present

• Direct a department of 24 systems engineers and developers to build and manage scalable cloud operations, achieving a 99.99% system uptime rating over 18 consecutive months through the deployment of automated failover procedures.
• Manage an annual technology operations budget of $3.5M, renegotiating vendor SLAs and migrating legacy storage servers to cloud-native platforms to cut infrastructure overhead by 16% ($560,000 in recurring annual savings).
• Architected a unified continuous integration and deployment (CI/CD) system across 6 product lines, reducing software release cycle times by 32% and reducing post-deployment incident tickets by 40%.
• Spearheaded a comprehensive enterprise security alignment project that resolved 14 compliance gaps, successfully achieving SOC 2 Type II certification 2 months ahead of the forecasted project schedule.

Lead Systems Engineer — Novus Cloud Solutions

Oakland, CA | June 2016 – July 2021

• Supervised a team of 8 systems engineers to maintain hybrid cloud environments, deploying Terraform scripts that cut server provisioning times by 45% (from 4 hours down to less than 15 minutes).
• Coordinated with product management and security officers to plan data migrations for 60+ enterprise clients, transitioning 4TB of transactional data with zero downtime or service disruption.
• Designed automated health monitoring dashboards and alerting configurations using Datadog, reducing mean time to detection (MTTD) for critical database incidents by 38% across all production sites.
• Negotiated API integration scope and service boundaries with 5 external vendor partners, saving $75,000 in licensing fees over a 24-month period while boosting software transfer speeds by 22%.

IT governance, Systems engineering, Cloud architecture (AWS/GCP), Infrastructure as Code (IaC), Disaster recovery planning, Budget forecasting, Vendor negotiation, SLA management, SOC 2 compliance, CI/CD pipeline automation, Cybersecurity, Agile, Scrum, Kanban, Terraform, Docker, Kubernetes, Jira, Confluence, Datadog

Global Infrastructure Migration

Role: Technical Director

Tools: AWS, Terraform, Docker, Kubernetes, Jira

Managed a 10-month migration of core billing systems to cloud infrastructure, completing the project 3 weeks early and reducing hosting expenses by 18%.

Enterprise Disaster Recovery Initiative

Role: Lead Systems Engineer

Tools: Datadog, AWS Route 53, Python, Confluence

Designed and executed a multi-region failover strategy, reducing recovery time objective (RTO) by 65% and saving an estimated $220,000 in potential outage downtime losses.

• Certified Information Systems Security Professional (CISSP) (2022)
• Project Management Professional (PMP) (2020)
• ITIL 4 Managing Professional (2018)

• Languages: English (Native), Mandarin (Conversational)
• Volunteer Work: Technical mentor for regional high school robotics programs (2020-present)
• Availability: 4 weeks notice