Support Worker

Direct Support Professional (DSP) — Beacon Community Support Services

Denver, CO | June 2023 – Present

• Coordinated daily living activities and personal care regimens for 8 residents with high-acuity physical and developmental disabilities, maintaining 100% compliance with individual service plans (ISPs) and state healthcare regulations.
• Formulated and executed behavior intervention strategies using Crisis Prevention Intervention (CPI) protocols, successfully reducing safety-related emergency interventions by 28% across a 12-month period.
• Managed electronic health record (EHR) logging via Therap software for 12 clients, achieving a 99.4% accuracy rate in shift notes, medication administration records (MAR), and goal tracking documentation.
• Led community integration outings and vocational training sessions for groups of 6 clients, improving community engagement metrics by 35% and fostering client independence in public environments.

Direct Care Associate — Pathways Residential Care

Phoenix, AZ | May 2021 – May 2023

• Facilitated daily independent living skills (ILS) workshops for 10 adolescent clients with trauma-informed backgrounds, raising standard life-skill competency assessment scores by 24% over 18 months.
• Administered prescribed medications and monitored vital health indicators for 14 clients daily, sustaining a 100% error-free record across more than 3,500 individual doses administered.
• Partnered with clinical staff and family members to review and update 18 personalized care plans, accelerating client transition timelines to independent living arrangements by 15%.
• Overhauled the facility shift-handover log procedure by designing a standardized checklist, reducing transition communication errors by 40% and saving 15 minutes of administrative time per shift.

Person-centered care, Behavioral intervention, Individualized Support Plans (ISP), Crisis Prevention Intervention (CPI), Daily living skills (ADL), Community integration, Medication administration, EHR documentation, Therap Services, Client advocacy, Trauma-informed care, CPR/First Aid, Active listening, Patient communication, Adaptive technologies

EHR Documentation Transition

Role: Implementation Lead

Tools: Therap Services, Excel, G Suite

Directed the transition of 15 client profiles from paper records to Therap EHR, reducing documentation errors by 45% and saving staff 2 hours per week in audit preparation.

Community Engagement Initiative

Role: Volunteer Coordinator & Facilitator

Tools: Microsoft Teams, Google Sheets, Canva

Designed a weekly recreational and vocational outing calendar for 22 clients, increasing external community involvement by 50% and securing 4 local employer partnerships.

• Direct Support Professional Certification (DSP-I) (2022)
• Crisis Prevention Intervention (CPI) Certified (2021)
• CPR/AED and First Aid Certification (2025)

• Languages: English (Native), Spanish (Bilingual)
• Volunteer Work: Assist with local Special Olympics events and recreational coaching (2022-present)
• Availability: Immediate