Professional Resume Template for
Telehealth Coordinator
Sarah L. Vance
Dallas, TX
(214) 555-0198
sarah.vance@email.com
linkedin.com/in/sarah-vance | regulatoryhealth.org
Professional Summary
Methodical Telehealth Coordinator with 5 years of experience planning, launching, and managing comprehensive virtual care and telehealth initiatives across large hospital systems and outpatient networks. Expertise includes overseeing annual telehealth operational budgets up to $220,000, managing telehealth support staff of 8 technicians, and coordinating virtual care workflows for over 1,400 patients. Successfully increased patient engagement with virtual visits by 35% and reduced telehealth technological failure rates by 18% over a 12-month period. Proficient in Amwell, Teladoc, Zoom for Healthcare, and Epic EHR to track patient visits and optimize virtual service delivery.
Work Experience
Lead Telehealth Coordinator — Summit Health System
Dallas, TX | January 2024 – Present
- Directed the rollout of a new remote patient monitoring (RPM) system for 1,200 cardiovascular patients, increasing program adherence by 28% and reducing 30-day hospital readmissions by 14%.
- Managed the virtual care operations budget of $220,000, negotiating service level agreements and contracting terms with 3 major software vendors to decrease annual licensing expenses by 16% while expanding support coverage.
- Supervised a team of 8 telehealth support specialists and clinical coordinators, improving patient satisfaction scores for telehealth appointments from 78% to 94% over a 12-month period.
- Coordinated training programs for 150+ physicians and nurses on virtual care platforms, boosting virtual workflow compliance by 32% and reducing average patient check-in delays by 5 minutes.
Telehealth Specialist — CareFirst Outpatient Network
Fort Worth, TX | June 2021 – December 2023
- Facilitated daily scheduling and virtual session troubleshooting for a network of 45 clinicians, resolving tech issues for 650+ patient visits per week with a 98% resolution rate.
- Overhauled patient onboarding materials for virtual visits, reducing pre-appointment technological connectivity failures by 22% for over 3,000 patient accounts.
- Audited telehealth billing records and Epic EHR entries, identifying and correcting 140+ missing ICD-10 codes to recover $42,000 in previously unbilled virtual care claims.
- Analyzed telehealth usage trends using Excel and Tableau, presenting weekly metrics to 5 department heads to optimize doctor availability schedules and increase patient bookings by 18%.
Education
Bachelor of Science in Health Care Administration
University of Texas at Dallas · Dallas, TX · 2021
Skills
Telehealth coordination, Virtual care workflow, Remote patient monitoring (RPM), Epic EHR, Amwell, Teladoc, Zoom for Healthcare, Patient onboarding, Technical troubleshooting, HIPAA compliance, Vendor management, Budget administration, Tableau, MS Excel, Clinical workflow optimization
Projects
RPM Platform Integration
Role: Lead Telehealth Coordinator
Tools: Epic EHR, Amwell, Excel
Managed the 6-month integration of remote patient monitoring tools, onboarding 800+ patients and reducing clinical alert response times by 32%.
Virtual Care Expansion Initiative
Role: Telehealth Specialist
Tools: Teladoc, Zoom for Healthcare, Tableau
Designed a virtual clinic workflow for 6 specialties, expanding telehealth access to 2,500 rural patients and increasing overall monthly visits by 40%.
Certifications
- Board Certified Telehealth Professional (BCTP) (2023)
- Advanced Telehealth Coordinator Certificate (2021)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Volunteer Work: Virtual health education advisor for community clinic (2022-Present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Telehealth Coordinator
Job Market Insights
$48,000
-
$78,000
Avg:
$60,000
Growth Outlook:
The employment of Health Information Technologists and healthcare coordinators in the United States is projected to grow by 16% from 2024 to 2034, significantly faster than the average for all occupations. This growth is driven by the rapid adoption of digital health tools, an aging population requiring remote care, and clinical efforts to optimize patient access while reducing hospital readmissions. As telehealth becomes fully integrated into standard healthcare delivery, skilled coordinators are essential to manage technical interfaces, train clinical staff, and ensure regulatory compliance.
16% growth over 10 years
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