Social Worker

Social Worker II — Chicago Family Services

Chicago, IL | January 2023 – Present

• Managed an active caseload of 45 high-need families, performing biopsychosocial assessments and formulating recovery-oriented care plans that reduced re-hospitalization rates by 18% over a 12-month period.
• Coordinated crisis intervention protocols for over 150 emergency calls, maintaining a response time under 15 minutes and successfully de-escalating 94% of incidents without requiring police intervention.
• Facilitated weekly support groups and parenting workshops for 30 participants, increasing client feedback satisfaction ratings from 80% to 96% through the implementation of trauma-informed care methods.
• Audited 300+ client files to ensure compliance with state funding rules, identifying documentation errors and training 8 staff members to resolve compliance gaps and secure a 100% audit pass rating.

Social Worker I — Midwest Community Support

Evanston, IL | June 2020 – December 2022

• Assisted 60+ homeless individuals in obtaining housing, healthcare, and job training, resulting in a 42% placement success rate and a 20% increase in long-term shelter stability over a 2-year period.
• Liaised with 15 community organizations and healthcare providers to streamline referral workflows, reducing the average client wait time for outpatient mental health therapy from 28 days down to 14 days.
• Drafted 85 comprehensive court reports and recommendation summaries for family custody and youth welfare cases, achieving a 98% rate of judicial alignment with submitted caseworker recommendations.
• Maintained electronic health records (EHR) using Casebook for a database of 200 active clients, decreasing documentation processing errors by 30% through the design of standardized templates.

Crisis intervention, Case management, Biopsychosocial assessments, DSM-5 diagnostics, Family counseling, Trauma-informed care, Electronic Health Records (EHR), HIPAA compliance, Resource coordination, Advocacy, Care planning, Epic Systems, Casebook software, Child welfare, Substance abuse counseling, Interpersonal communication, Conflict resolution

Trauma-Informed Care Integration

Role: Program Lead & Implementation Coordinator

Tools: Casebook EHR, PowerPoint, Zoom, Microsoft Teams

Led the redesign of client intake protocols across 3 offices, training 25 staff members and reducing client drop-out rates by 22% in 6 months.

Community Resource Database Overhaul

Role: Database Coordinator

Tools: Airtable, SQL, Excel

Built a digital referral database covering 120 local agencies, which decreased client intake assessment times by 35% and increased successful service connections by 40%.

• Licensed Social Worker (LSW) – Illinois Department of Financial and Professional Regulation (2020)
• Certified Case Manager (CCM) – Commission for Case Manager Certification (2022)

• Languages: English (Native), Spanish (Bilingual)
• Volunteer Work: Case support helper at Chicago Homeless Shelter Coalition (2021-present)
• Availability: 2 weeks notice