Senior Product Manager

Senior Product Manager — Synergy Cloud Labs

Seattle, WA | March 2021 – Present

• Formulated and executed the product roadmap for a B2B SaaS analytics platform, driving a 24% increase in customer lifetime value (LTV) and generating $3.2M in incremental annual recurring revenue (ARR).
• Directed a cross-functional squad of 14 engineers, designers, and marketers to redesign the user onboarding flow, reducing sign-up friction by 32% and increasing trial-to-paid conversion rates by 19%.
• Prioritized product features using Productboard and Jira based on customer feedback and analytics, which boosted user retention rates by 18% over a 12-month period.
• Negotiated integration partnerships with 3 major third-party platforms, expanding the product ecosystem and increasing the monthly active user (MAU) base by 27%.

Product Manager — Helix Digital Ventures

Seattle, WA | June 2016 – February 2021

• Launched a mobile commerce application that reached over 1.2M downloads within the first 6 months, achieving a 4.6-star rating across app stores.
• Analyzed cohort behavior using Amplitude to identify drop-off points, implementing 5 targeted feature updates that improved checkout completion rates by 22%.
• Managed a product design budget of $450,000, collaborating with external design agencies to deliver the interface redesign 10 days ahead of schedule.
• Coordinated with engineering teams to optimize database query times, reducing API response latency by 35% and improving platform uptime to 99.95%.

Product strategy, Roadmap definition, Agile/Scrum methodologies, User experience (UX) design, Market research, Cohort analysis, Customer discovery, SQL, Mixpanel, Amplitude, Productboard, Jira, Confluence, A/B testing

Enterprise API Gateway Integration

Role: Lead Product Manager

Tools: Productboard, Jira, Amplitude, SQL

Spearheaded the integration of a unified API gateway, streamlining third-party developer access and reducing partner onboarding cycle times by 40%.

SaaS Subscription Engine Migration

Role: Senior Product Manager

Tools: Stripe API, Mixpanel, Jira, Confluence

Directed the migration of billing platforms to Stripe, optimizing subscription tiers and reclaiming 12% in failed payment collections annually.

• Certified Product Manager (CPM) – Association of International Product Marketing and Management (AIPMM) (2018)
• Professional Scrum Product Owner I (PSPO I) (2017)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Guest lecturer on product management at local community centers (2020–present)
• Availability: 3 weeks notice