Salesforce Developer

Salesforce Developer — Apex Retail Platforms

Columbus, OH | January 2024 – Present

• Engineered 18 custom Lightning Web Components (LWC) and backend Apex controller classes, reducing case resolution times by 22% for a team of 150 customer service representatives.
• Optimized complex SOQL and SOSL queries within Salesforce custom objects, lowering overall database API CPU usage times by 34% and increasing search responsiveness for 12,000 active platform users.
• Spearheaded the integration of a third-party billing platform using RESTful APIs and OAuth 2.0 authentication, saving $65,000 in legacy hosting and maintenance costs in the first fiscal year.
• Implemented automated CI/CD deployment pipelines using Copado and GitHub Actions, reducing average weekly release cycle deployment windows from 6 hours to 45 minutes while eliminating manual script errors.

Software Engineer (Salesforce) — Vertex Software Solutions

Cleveland, OH | June 2021 – December 2023

• Rebuilt legacy workflow rules and process builders into Salesforce Flows, which decreased database lock errors by 28% and accelerated customer page transitions by 1.8 seconds across the entire checkout funnel.
• Developed custom Apex triggers, batch classes, and schedule jobs to synchronize customer billing accounts, reducing data synchronization discrepancies from 14% to under 0.2% across 3 internal databases.
• Designed 24 automated unit tests using the Apex test framework, boosting overall code coverage from 68% to 92% and preventing approximately 15 critical bugs from reaching production deployment environments.
• Collaborated with product managers to define technical data schemas, shortening the delivery cycle of new customer-facing platform features by 18% using Agile Scrum sprint methodologies.

Apex, Lightning Web Components (LWC), Visualforce, Salesforce Flow, SOQL, SOSL, Salesforce DX, REST/SOAP APIs, JavaScript, HTML5, CSS3, Git, Copado, GitHub Actions, Agile, Scrum, Salesforce Shield

Global CRM Migration

Role: Lead Salesforce Developer

Tools: Apex, LWC, REST APIs, Salesforce DX, Git

Led the technical migration of 40,000 customer accounts from legacy CRM to Salesforce Service Cloud, completing the transition 2 weeks early with zero customer downtime.

Customer Community Portal

Role: Salesforce Developer

Tools: Salesforce Flows, LWC, HTML5, CSS3, Copado

Designed and built an interactive self-service billing portal using Lightning Web Components, reducing monthly support ticket volume by 24% and improving user engagement.

• Salesforce Certified Platform Developer I (2021)
• Salesforce Certified Platform Developer II (2023)
• Salesforce Certified JavaScript Developer I (2022)
• Salesforce Certified Platform App Builder (2021)
• Salesforce Certified Administrator (2021)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Tech mentor for local high school robotics teams (2022-present)
• Availability: 2 weeks notice