Product Consultant

Senior Product Consultant — Apex Software Solutions

Denver, CO | January 2024 – Present

• Led the technical product implementation, environment setup, and platform configuration for 18 enterprise SaaS clients, successfully shortening the standard onboarding cycle from 45 days to 32 days.
• Designed and executed 24 custom product training workshops and onboarding webinars for client teams of up to 50 users, improving post-onboarding user adoption and system engagement rates by 28%.
• Collaborated directly with product management and engineering teams to translate 35+ complex client feature requests into detailed user stories, directly shaping the Q3 software development roadmap.
• Analyzed customer feedback data to identify critical product usability bottlenecks, leading to 6 key system workflow improvements that reduced onboarding-related customer support tickets by 30%.

Product Consultant — Zenith Technologies

Boulder, CO | June 2021 – December 2023

• Managed a portfolio of 25 mid-market client accounts during software integration phases, maintaining a 96% customer satisfaction rating and ensuring 100% on-time completion of all deliverables.
• Conducted 50+ business process mapping and requirements gathering sessions with key stakeholders, configuring custom platform fields and workflows that improved client operational efficiency by 18%.
• Monitored and analyzed product usage telemetry using SQL and Tableau for 12 key accounts, identifying low-engagement features and designing targeted outreach campaigns that reclaimed $150,000 in revenue.
• Created 15 technical documentation guides, product manuals, and self-service video training modules, reducing incoming customer onboarding inquiries by 25% and saving 10 support hours weekly.

Product implementation, Client onboarding, Feature adoption, User training, Requirements gathering, Workflow configuration, Cross-functional collaboration, Customer success, SQL, Tableau, Salesforce CRM, Jira, WalkMe, Zendesk, Microsoft Excel

Enterprise Portal Migration

Role: Lead Implementation Consultant

Tools: Salesforce, WalkMe, Jira, Slack

Directed the migration of 4,000 active users to a new client portal, achieving 92% user adoption within the first 30 days and reducing initial support inquiries by 40%.

Usage Telemetry Dashboard

Role: Technical Product Consultant

Tools: SQL, Tableau, Snowflake, Excel

Built a client usage dashboard to track feature engagement across 5 product lines, enabling account managers to target low-adoption features and increase renewal rates by 8%.

• Certified Product Manager (CPM) – Association of International Product Marketing and Management (2023)
• Salesforce Certified Administrator (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Mentored 12 business students in product strategy and consulting methodologies (2023-present)
• Availability: 2 weeks notice