Process Executive

Senior Process Executive — NextGen Operations Group

Phoenix, AZ | November 2023 – Present

• Executed end-to-end processing of 14,000 monthly vendor invoices with a 99.97% accuracy rating, ensuring compliance with strict service level agreements and corporate audit guidelines.
• Led a team effort to clean up database discrepancies for 35 key accounts, resolving 1,200 pending reconciliation issues and reducing outstanding balance cycle times by 24 days.
• Developed and implemented an Excel-based macro to automate transaction validation checks, reducing daily data reconciliation workloads by 18 hours per week across the team.
• Resolved over 450 complex billing disputes and inquiries per month, maintaining a customer satisfaction score of 98.4% and reducing response times from 4 hours to 1.5 hours.

Process Executive — Vanguard Business Services

Tucson, AZ | June 2021 – October 2023

• Processed and verified 8,500 customer applications and documentation packets monthly, maintaining error rates below a 0.05% threshold to satisfy internal quality control audits.
• Identified and documented 14 process workflow bottlenecks, leading to the creation of a standardized training guide that reduced onboarding time for 8 new hires by 30%.
• Maintained 100% compliance with SOC 2 data security and privacy guidelines while handling sensitive customer files, avoiding potential compliance penalties of up to $50,000.
• Collaborated with cross-functional support teams to resolve ticket backlogs, successfully clearing 1,800 stale client cases and reducing overall ticket resolution times by 22%.

Transaction processing, Data entry validation, SLA compliance, Invoice reconciliation, Quality assurance, Customer ticket resolution, Database cleanup, Workflow optimization, SAP ERP, Salesforce CRM, Jira, ServiceNow, Microsoft Excel macros, SharePoint, Customer support

ERP System Migration and Data Cleanup

Role: Lead Operations Specialist

Tools: SAP ERP, Microsoft Excel, SharePoint

Led the validation of 120,000 legacy records during a system migration, ensuring 99.98% data accuracy and completing the project 12 days ahead of schedule.

Billing Workflow Automation Initiative

Role: Process Optimizer

Tools: Microsoft Excel VBA, Jira, Confluence

Designed 4 automated validation sheets to check transaction entries, reducing manual entry errors by 45% and saving 14 hours of weekly team processing labor.

• Certified Business Process Associate (CBPA) (2023)
• Six Sigma Green Belt (CSSGB) (2022)
• Microsoft Office Specialist: Excel Expert (2021)

• Languages: English (Native), Spanish (Professional Working Proficiency)
• Volunteer Work: Administrative volunteer for regional community food bank (2022–present)
• Availability: 2 weeks notice