Practice Manager

Practice Manager — Summit Medical Group

Denver, CO | March 2023 – Present

• Direct daily operations for a multi-specialty clinic with 14 staff members, managing a $1.8M budget and achieving 98.4% compliance on safety and administrative audits.
• Reduced claim denial rate from 14% to 3.2% over 12 months by training billing staff on ICD-10 coding and implementing automated insurance verification software.
• Optimized patient scheduling workflows, reducing average patient wait times by 19 minutes (35% decrease) and increasing patient satisfaction scores by 22 points.
• Negotiated agreements with 3 primary medical supply vendors, reducing clinic procurement expenses by 16% and saving $34,000 annually over a 3-year term.

Assistant Practice Manager — Clearwater Family Practice

Aurora, CO | June 2020 – February 2023

• Managed front-desk operations, billing submissions, and staff scheduling for a family practice with 9,000 active patient files, boosting daily patient check-ins by 15%.
• Coordinated the transition to a new eClinicalWorks EHR system, migrating 6,400 client records with zero data loss and reducing administrative intake time by 15%.
• Implemented an automated digital patient reminder system that decreased appointment no-show rates by 42%, recovering $28,000 in annual revenue over 12 months.
• Supervised and trained 4 administrative assistants, reducing front-desk personnel turnover by 25% over a 2-year period through structured performance evaluations.

Healthcare administration, Practice operations, P&L management, Medical billing & coding, Regulatory compliance, HIPAA, OSHA, ICD-10, EHR/EMR integration, Staff scheduling, Vendor management, Accounts receivable/payable, Patient relationship management, Athenahealth, eClinicalWorks, CareCloud, MS Office Suite

EHR System Integration

Role: Implementation Lead

Tools: eClinicalWorks, Microsoft Teams, Excel

Directed the 6-month migration of 6,400 patient records to eClinicalWorks, training 14 staff members and reducing documentation time by 15%.

Billing Optimization Drive

Role: Practice Manager

Tools: Athenahealth, Power BI

Redesigned the front-end billing verification process, dropping insurance claim denial rates from 14% to 3.2% within 12 months.

• Certified Physician Practice Manager (CPPM) - AAPC (2022)
• Certified Medical Office Manager (CMOM) - Practice Management Institute (2024)

• Languages: English (Native), Spanish (Professional working proficiency)
• Affiliations: Active member of the Medical Group Management Association (MGMA)
• Availability: 2 weeks notice