Pharmacy Assistant

Pharmacy Assistant — CareFirst Pharmacy

Atlanta, GA | June 2023 – Present

• Managed daily front-counter customer operations for a pharmacy serving 250+ patients daily, resolving insurance coverage queries and reducing checkout delays by 18% using POS systems.
• Maintained and organized a stock of 1,200 unique pharmaceutical items, performing weekly counts and reducing inventory discrepancies by 15% via PioneerRx software.
• Coordinated the reception and storage of 5 daily wholesale shipments, verifying package counts against packing slips to ensure 100% compliance with storage safety rules.
• Updated patient records and entered 80+ new prescriptions daily into the database, improving data entry speed by 20% while keeping sensitive patient files fully HIPAA-compliant.

Pharmacy Assistant — Wellstone Clinical Pharmacy

Decatur, GA | August 2021 – May 2023

• Assisted in the receipt and verification of 40+ written prescriptions daily, routing requests to the pharmacist and shortening average patient waiting time by 5 minutes.
• Sterilized and cleaned 3 primary dispensing areas daily, meeting all safety standards and maintaining a 100% score on state health department inspections.
• Handled phone inquiries from 30+ clinics and insurance groups daily, confirming prior authorizations and reducing processing delays for medication orders by 24%.
• Organized and shelved 600+ over-the-counter and prescription products, implementing a FIFO shelf organization system that reduced expired stock waste by 30% over 18 months.

Prescription intake, Inventory stocking, Patient communication, Insurance billing, POS transactions, Pharmacy management software, PioneerRx, McKesson Connect, HIPAA compliance, Cash handling, Shelf audits, Vendor deliveries, Sanitation standards, Electronic Health Records (EHR)

Pharmacy Software Integration

Role: Implementation Assistant

Tools: PioneerRx, McKesson Connect, Microsoft Excel

Supported the migration of 4,500 patient profiles to a new database system, finishing 5 days early with zero data loss.

OTC Inventory Restructuring

Role: Lead Organizer

Tools: POS Reports, Barcode Scanners, Excel

Redesigned the layout for 400+ over-the-counter products, which boosted shelf sales by 15% and cut customer search times by 40%.

• Certified Pharmacy Technician (CPhT) – Pharmacy Technician Certification Board (PTCB) (2022)
• HIPAA Privacy and Security Certification – Management and Strategy Institute (MSI) (2021)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Health fair assistant at local community clinic (2022-present)
• Availability: 2 weeks notice