Personal Banker

Personal Banker — Pinnacle Trust Bank

Charlotte, NC | September 2023 – Present

• Managed a high-value portfolio of 420+ retail and small business clients, driving $12.5M in new deposit growth and increasing branch cross-sell ratios by 18% over a 12-month period.
• Secured 85+ consumer credit applications and home equity loans, achieving 114% of the quarterly sales quota while maintaining strict adherence to credit risk guidelines.
• Evaluated daily transaction alerts and led internal audits for BSA and AML compliance, identifying and correcting 14 potential risk vulnerabilities with zero policy exceptions.
• Implemented a customer onboarding system using Salesforce CRM, reducing account setup times by 26% and increasing first-month client satisfaction feedback scores by 19%.

Associate Banker — Summit Mutual Bank

Raleigh, NC | June 2021 – August 2023

• Assisted 150+ daily customers with account inquiries, cash transactions, and fee resolutions, maintaining a 99.8% teller balancing accuracy rate over a 24-month tenure.
• Coordinated with mortgage lenders and investment specialists to refer 65+ clients, generating $4.2M in new asset management business for the branch partners.
• Identified customer financial needs to pitch appropriate products, selling 110+ credit cards and secondary savings products to expand existing retail relationships by 14%.
• Resolved 35+ client billing disputes and account discrepancies weekly, boosting regional branch customer retention ratings from 84% to 95% over a 12-month period.

Relationship management, Financial product sales, Consumer lending, Credit risk assessment, Regulatory compliance, BSA, AML, KYC, FDIC, Salesforce CRM, FIS, Core Director, Jack Henry Banking, Customer service, Cross-selling, Retail banking, Deposit growth, Teller operations, Problem resolution

Branch Deposit Growth Campaign

Role: Lead Relationship Coordinator

Tools: Salesforce CRM, Microsoft Excel, Core Director

Designed a targeted local outreach campaign for high-net-worth customers, acquiring 45 new account relationships and raising total branch deposits by $3.5M in 6 months.

BSA/AML Internal Audit Optimization

Role: Compliance Specialist

Tools: FIS, Jack Henry Banking, MS SharePoint

Audited 800+ legacy account files to ensure full KYC compliance, correcting 34 document gaps and achieving a 100% pass rate during subsequent federal audits.

• Certified Regulatory Compliance Manager (CRCM) (2024)
• Certified Anti-Money Laundering Specialist (CAMS) (2022)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Financial literacy workshop instructor for local high school students (2022-present)
• Availability: 2 weeks notice