Professional Resume Template for
PC Technician
Lucas K. Miller
Phoenix, AZ
(602) 555-0143
lucas.miller@email.com
linkedin.com/in/lucas-miller-it | github.com/lucasmiller-tech | lucasmiller.dev
Professional Summary
Methodical PC Technician with 6 years of experience provisioning, deploying, and troubleshooting hardware, software, and network infrastructure across corporate environments. Expertise includes diagnosing complex motherboard and component-level failures, configuring Active Directory and MDM profiles, and administering local area network connections. Successfully maintained a 98.4% first-contact resolution rate, resolved over 2,400 technical support tickets, and reduced OS deployment time by 30% through automated imaging scripts. Proficient with CompTIA A+, Microsoft Intune, Windows Server, Linux, and ServiceNow.
Work Experience
Lead PC Technician — Vanguard Technology Partners
Phoenix, AZ | June 2023 – Present
- Managed the full-lifecycle deployment and configuration of 350+ corporate workstations and mobile devices using Microsoft Intune, reducing user setup time by 25%.
- Diagnosed and resolved an average of 45 hardware and software support tickets weekly, maintaining a 98.4% customer satisfaction score and meeting SLA compliance of 99.1%.
- Authored and updated 12 standard operating procedures (SOPs) for hardware testing and data migration, decreasing onboarding time for junior technical staff by 15%.
- Implemented a local data backup and recovery protocol using Veeam, securing critical business data for 180+ employees and eliminating data loss incidents over 2 years.
Desktop Support Technician — Sentry IT Solutions
Tempe, AZ | August 2020 – May 2023
- Troubleshot and repaired component-level failures on 180+ laptops and desktop PCs annually, reducing hardware replacement costs by $24,000 through refurbishing.
- Administered Active Directory users, groups, and security permissions for a multi-site organization, resolving access control issues 18% faster than baseline.
- Configured and maintained local network hardware, including 15 switches and 30 wireless access points, decreasing network downtime incidents by 32% over 18 months.
- Led the hardware decommissioning and secure data sanitization of 220 obsolete systems following NIST SP 800-88 guidelines, with 100% compliance on internal audits.
Education
Bachelor of Science in Information Technology
Arizona State University · Tempe, AZ · 2020
Skills
Hardware troubleshooting, Motherboard repair, System imaging, Microsoft Intune, Active Directory, Group Policy (GPO), Windows Server, Linux, macOS administration, DHCP/DNS, TCP/IP, Veeam Backup, ServiceNow, SLA compliance, Help desk support, Component diagnostics, Data sanitization (NIST)
Projects
OS Deployment Automation Initiative
Role: Lead Technical Deployment Coordinator
Tools: SmartDeploy, Microsoft Intune, PowerShell
Standardized and automated the OS deployment process for 300+ incoming corporate laptops, reducing imaging time from 90 minutes to 28 minutes per device.
Enterprise Hardware Lifecycle Upgrade
Role: Technical Support Lead
Tools: ServiceNow, Microsoft Excel, NIST Sanitization Tools
Coordinated the lifecycle swap and data migration of 150 legacy workstations, finishing the project 10 days early with zero data loss or user downtime reported.
Certifications
- CompTIA A+ (2020)
- CompTIA Network+ (2022)
Additional information
- Technical Proficiencies: Advanced knowledge of soldering and component-level electronics repair.
- Volunteer Work: Refurbished 60+ donated PCs for low-income families through regional community centers (2021-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
PC Technician
Job Market Insights
$42,000
-
$72,000
Avg:
$56,000
Growth Outlook:
The job market for computer support specialists (including PC technicians) is projected to experience a 3% decline from 2024 to 2034, according to the Bureau of Labor Statistics. However, demand will persist as organizations continue to upgrade computer hardware, upgrade mobile networks, and implement complex security systems. In addition, approximately 50,500 annual openings are anticipated due to retirements and personnel transitions, ensuring a steady stream of job opportunities for certified technicians.
3% decline over 10 years
Key Skills Required
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