Professional Resume Template for
Order-to-Cash Specialist
Alisa M. Mercer
Charlotte, NC
(704) 555-0182
alisa.mercer@email.com
linkedin.com/in/alisa-mercer | github.com/alisamercer | alisamercer.com
Professional Summary
Structured Order-to-Cash Specialist with a 6-year background managing complex billing, collections, dispute resolution, and revenue recognition workflows in corporate environments. Demonstrated ability to optimize accounts receivable operations, resolve customer billing discrepancies, and accelerate cash flow. Successfully reduced Days Sales Outstanding (DSO) by 14 days and improved billing accuracy by 19% across 2 major enterprise financial system migrations. Proficient with SAP S/4HANA, Oracle ERP, Salesforce Billing, HighRadius, and advanced Excel.
Work Experience
Order-to-Cash Specialist — Summit Distribution Group
Charlotte, NC | January 2024 – Present
- Managed billing and invoicing operations for 150+ enterprise accounts, resolving invoice errors and increasing billing accuracy from 92% to 99.4% in 8 months.
- Led the integration of SAP S/4HANA billing module with Salesforce CRM, automating invoicing workflows for 4 major business divisions and saving 12 hours of manual entry weekly.
- Supervised accounts receivable aging reports and overdue collections efforts, decreasing Days Sales Outstanding (DSO) by 9 days and reducing write-offs by 18% over a 12-month period.
- Partnered with sales and legal teams to review 45+ customer credit terms annually, establishing risk mitigation strategies that reduced bad debt write-offs by $65,000.
Billing Specialist — Pinnacle Logistics Corp
Atlanta, GA | August 2020 – December 2023
- Processed over 2,400 monthly customer invoices and credits using Oracle ERP, maintaining transaction log records with a 99.8% compliance rate under audit.
- Investigated and resolved 35+ monthly invoice disputes by coordinating with sales and warehousing staff, reducing customer credit turnaround time by 22%.
- Automated the manual collections reminder workflow using Excel macros and Oracle system schedulers, cutting invoice payment cycles by 6 days for 800+ active clients.
- Reconciled cash receipts and bank deposits daily against general ledger accounts, identifying and correcting 140+ posting discrepancies to secure clean close audits.
Education
Bachelor of Science in Business Administration (Finance & Accounting)
University of North Carolina at Charlotte · Charlotte, NC · 2020
Skills
Order-to-Cash (O2C) processing, Accounts Receivable (AR), Billing & Invoicing, Credit Management, Dispute Resolution, Collections, Cash Application, Revenue Recognition, SAP S/4HANA, Oracle ERP, Salesforce Billing, HighRadius, Advanced Excel (VLOOKUP, Pivot Tables), General Ledger, Audit Compliance, DSO Reduction
Projects
SAP Financials Migration Initiative
Role: Lead Order-to-Cash Consultant
Tools: SAP S/4HANA, Salesforce Billing, Confluence, Microsoft Teams
Spearheaded the migration of legacy billing databases to SAP S/4HANA for 400+ clients, completing the project 2 weeks early and decreasing manual invoice generation time by 25%.
Automated Collections Optimisation
Role: Project Owner
Tools: HighRadius, Excel, Oracle ERP, Slack
Integrated HighRadius cash application software to automate collections matching, reducing Days Sales Outstanding (DSO) by 14 days and saving 15 hours of manual reconciling per week.
Certifications
- SAP Certified Application Associate - Financial Accounting with SAP ERP 6.0 (2021)
- Certified Credit Associate (CCA) (2023)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Volunteer Work: Finance lead for local community development organization (2022-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Order-to-Cash Specialist
Job Market Insights
$58,000
-
$84,000
Avg:
$70,000
Growth Outlook:
The demand for Order-to-Cash (O2C) Specialists is shifting as companies adopt automated financial platforms. While traditional bookkeeping roles are projected to decline by 6% between 2024 and 2034, specialized operations roles are growing. Organizations require O2C professionals who can manage complex ERP integrations, resolve billing and tax exceptions, and optimize collections. Specialists with advanced ERP credentials (like SAP or Oracle) and data-analysis skills will see steady demand as companies prioritize reducing Days Sales Outstanding (DSO).
-6% growth over 10 years
Key Skills Required
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Order-to-Cash Specialist
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