Professional Resume Template for
Network Support Specialist
Julian R. Mercer
Charlotte, NC
(704) 555-0149
julian.mercer@email.com
linkedin.com/in/julian-mercer-net | github.com/julianmercer
Professional Summary
Systems-oriented Network Support Specialist with 6 years of experience troubleshooting, configuring, and maintaining enterprise local and wide area network infrastructures. Expert in resolving complex routing issues, managing firewall access policies, and optimizing wireless network coverage. Successfully improved network uptime to 99.98% across 4 branch offices and reduced average incident resolution times by 32% using network monitoring solutions. Skilled in configuring Cisco Catalyst switches, Cradlepoint routers, Palo Alto firewalls, and troubleshooting TCP/IP protocols. Collaborates with systems engineers to ensure secure endpoint configurations and robust disaster recovery solutions.
Work Experience
Network Support Specialist II — Pinnacle Tech Networks
Charlotte, NC | January 2024 – Present
- Resolved over 1,800 Tier 2 and Tier 3 network connectivity incidents using Jira Service Management, maintaining an average customer satisfaction score of 98.4% and reducing ticket backlog by 35%.
- Configured and deployed 45 Cisco Catalyst switches and Cradlepoint wireless routers across 3 remote office locations, reducing installation times by 22% and improving local area network speeds by 24%.
- Created and executed automated network latency tests using Python scripting, reducing manual diagnostic times for remote user VPN connection issues from 4 hours down to 15 minutes.
- Monitored and maintained network perimeter security utilizing Palo Alto firewalls, reducing unauthorized traffic attempts by 28% and streamlining security compliance protocols for audit checks.
Network Support Specialist — Vantage Infrastructure Solutions
Houston, TX | June 2020 – December 2023
- Maintained corporate local area network spanning 8 buildings, resolving hardware and cabling issues to achieve a persistent network availability rate of 99.98% across all segments.
- Routed and labeled 1,200 category 6 ethernet cables during a massive office floor migration, reducing overall network deployment downtime by 45% during office hours.
- Conducted quarterly wireless site surveys using Ekahau Pro on 4 corporate floors, resolving 18 signal drop zones to increase general user connectivity coverage by 30% in high-traffic zones.
- Authored 25 internal troubleshooting procedures and network topology diagrams in Confluence, cutting first-contact resolution time for new IT help desk hires by 27% on network incidents.
Education
Bachelor of Science in Information Technology
Texas State University · San Marcos, TX · 2020
Skills
Cisco switches and routers, Routing & Switching, TCP/IP, DNS, DHCP, VPN, Firewalls, Palo Alto networks, Wireshark, Ekahau Pro, Confluence, Jira Service Desk, PowerShell, Network troubleshooting, Cabling and patching
Projects
Office Campus LAN Overhaul
Role: Lead Network Support Specialist
Tools: Cisco Catalyst, Ekahau Pro, Wireshark, Python
Reconfigured local area networks across 3 remote office locations, upgrading 15 enterprise switches to reduce network packet loss by 94%.
Enterprise Wireless Expansion
Role: Network Support Specialist
Tools: Ekahau Pro, Cisco Access Points, Confluence
Conducted site surveys and deployed 35 wireless access points across a 4-story facility, increasing coverage by 30% and eliminating signal dead zones.
Certifications
- Cisco Certified Network Associate (CCNA) (2022)
- CompTIA Network+ (2020)
- CompTIA Security+ (2021)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Volunteer Work: Network technician volunteer for regional non-profit learning center (2021-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Network Support Specialist
Job Market Insights
$55,000
-
$80,000
Avg:
$68,000
Growth Outlook:
The demand for Network Support Specialists remains steady, driven by the expansion of corporate wireless networks, hybrid work environments, and the implementation of cloud-managed network infrastructure. While automation tools handle routine ticket allocation, physical cabling upgrades, local troubleshooting, and network hardware configuration still require hands-on technical professionals. The U.S. Bureau of Labor Statistics projects a slight 3% decline in overall computer support specialists from 2024 to 2034, but expects 50,500 average annual job openings to replace departing workers.
50,500 average annual job openings (BLS)
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