Network Operations Manager

Network Operations Manager — Apex Infrastructure Group

Charlotte, NC | January 2024 – Present

• Directed a team of 8 network operations center (NOC) engineers to maintain 99.99% uptime across 14 global data centers, utilizing SolarWinds and Cisco DNA Center to automate network health checks.
• Optimized network monitoring alerts and incident response protocols, reducing the mean time to resolution (MTTR) for critical network incidents by 34% over a 12-month period.
• Managed a network operations budget of $850,000, renegotiating vendor SLAs and transit contracts to save $112,000 in annual recurring operational expenses.
• Orchestrated the migration of 4 core database clusters to a hybrid AWS environment, deploying Cisco CSR 1000V cloud routers and reducing peak packet loss by 18% during peak hours.

Senior Network Engineer — Centra Data Services

Raleigh, NC | July 2020 – December 2023

• Configured and deployed OSPF and BGP routing protocols across 8 branch offices, improving inter-office file transfer speeds by 24% and ensuring dual-homed redundancy.
• Automated routine network configuration audits and backups using Ansible playbooks, saving 16 engineering hours per week and eliminating manual entry errors by 95%.
• Analyzed network traffic logs using Splunk and Wireshark to isolate security anomalies, mitigating 4 major DDoS attempts and safeguarding connection stability for 12,000 active users.
• Upgraded core Layer 2 and Layer 3 switches across 3 data centers with zero unplanned downtime, coordinating maintenance windows to affect less than 0.5% of nightly transactions.

Cisco Routing & Switching, BGP, OSPF, EIGRP, WAN/LAN architecture, ITIL Service Management, Incident Response, SolarWinds, Cisco DNA Center, Splunk, Wireshark, Ansible, Terraform, AWS cloud networking, Vendor management, SLA enforcement, Disaster recovery

Global NOC Consolidation

Role: Lead Operations Manager

Tools: SolarWinds, Cisco DNA Center, Jira Service Management, Slack

Centralized 3 regional monitoring teams into a single global operations center, reducing network event alert noise by 48% and decreasing initial ticket triage time from 15 minutes to under 3 minutes.

Hybrid Cloud Edge Deployment

Role: Senior Network Engineer

Tools: AWS, Cisco CSR 1000V, Terraform, Ansible

Designed and deployed a secure VPN gateway connecting local data centers to cloud resources, scaling network throughput by 40% and supporting 3,500 remote staff connections.

• Cisco Certified Network Professional (CCNP Enterprise) (2023)
• ITIL 4 Foundation (2021)
• AWS Certified Advanced Networking – Specialty (2024)
• Project Management Professional (PMP) (2025)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Tech lead for regional non-profit digital access program (2022-present)
• Availability: 3 weeks notice