Medical Secretary

Medical Secretary — Pinecrest Family Medicine

Boston, MA | August 2023 – Present

• Coordinated daily patient scheduling and check-in workflows for a busy family clinic serving 85+ patients daily, reducing average patient wait times by 24% over a 6-month period.
• Processed and verified health insurance eligibility for 420+ monthly patients, achieving a 98.7% verification accuracy rate and reducing claim denials by 15%.
• Managed Electronic Health Records (EHR) database via Epic Systems, scanning and cataloging 1,500+ patient charts and medical reports with zero compliance errors.
• Answered 90+ daily patient phone inquiries, resolving appointment conflicts and billing questions while maintaining a 94% patient satisfaction score over 12 months.

Associate Medical Secretary — Clearview Health Group

Cambridge, MA | June 2021 – July 2023

• Facilitated patient check-in and checkout processes for 3 outpatient care wards, decreasing administrative check-in errors by 22% and improving front-desk workflow efficiency.
• Coordinated outbound referrals and clinical documentation for 60+ patients weekly, expediting specialty care access by an average of 4 business days per patient.
• Reconciled daily clinical copays and over-the-counter payments totaling up to $4,500 weekly, identifying and correcting 100% of receipt discrepancies prior to daily closing.
• Trained 4 new administrative assistants on clinic scheduling software and HIPAA patient privacy procedures, reducing onboarding time by 30% over a 12-month period.

Patient Scheduling, Medical Terminology, Epic EHR, Athenahealth, HIPAA Compliance, Insurance Verification, Co-pay Reconciliation, Patient Check-in, Medical Billing & Coding, Referral Coordination, Document Scanning, Multi-line Phone Systems, MS Office Suite, Customer Service

Electronic Health Record (EHR) Transition

Role: Administrative Lead

Tools: Epic Systems, Microsoft Excel, Slack

Assisted with migrating 4,200+ physical patient charts to Epic EHR, completing the transfer 2 weeks ahead of schedule and achieving 100% data entry accuracy.

Patient Access Optimization

Role: Scheduling Coordinator

Tools: Athenahealth, Google Workspace

Redesigned the clinic scheduling slots template, increasing the weekly patient booking capacity by 18% and reducing patient wait times by 10 minutes per visit.

• Certified Medical Administrative Assistant (CMAA) (2021)
• Certified Medical Administrative Specialist (CMAS) (2022)

• Professional Membership: Member of the American Association of Medical Assistants (AAMA)
• Languages: English (Fluent), Spanish (Conversational)
• Availability: 2 weeks notice