Medical Receptionist

Medical Receptionist — Pinnacle Medical Group

Atlanta, GA | January 2024 – Present

• Coordinated daily patient scheduling and front-desk reception for a practice of 9 practitioners, managing over 75 patient check-ins per day with a 99.4% database entry accuracy rate.
• Reduced average patient wait times in the lobby by 24% by implementing a digital patient pre-registration protocol through Phreesia, processing 450+ patient intakes weekly.
• Executed insurance eligibility verifications and copay collection for over 350 patients weekly, collecting a total of $14,500 in copays monthly and reducing billing entry errors by 18%.
• Optimized the clinic's multi-line phone routing system, decreasing average patient call hold times by 30 seconds and resolving 95% of scheduling inquiries on the initial call.

Front Desk Coordinator — Meridian Family Practice

Decatur, GA | August 2021 – December 2023

• Managed front-desk registration and patient flow for a fast-paced primary care clinic, handling check-ins for 60+ daily patients while maintaining a 98% patient satisfaction rating.
• Reconciled daily cash drawer collections of up to $1,200 with 100% accuracy, verifying insurance coverage and resolving billing discrepancies for 40+ appointments daily.
• Maintained electronic health records in eClinicalWorks, digitizing over 2,000 legacy paper charts while strictly adhering to HIPAA regulations and ensuring zero compliance breaches.
• Answered an average of 90 inbound phone calls daily, utilizing a centralized calendar to schedule patient appointments and reducing patient scheduling conflicts by 15%.

Patient scheduling, Electronic Health Records (EHR), Epic, eClinicalWorks, Phreesia, HIPAA compliance, Medical terminology, Insurance verification, Copay collection, Multi-line phone systems, Calendar management, Patient intake, Data entry, Google Workspace, Customer service

Digital Intake System Migration

Role: Lead Receptionist

Tools: Phreesia, Epic, Google Sheets

Coordinated the transition of registration paperwork to electronic tablets, reducing average patient check-in time by 32% and saving the clinic $400 monthly in printing costs.

Pre-Appointment Verification Protocol

Role: Front Desk Representative

Tools: eClinicalWorks, Availity, Excel

Designed a protocol to verify patient insurance coverage 48 hours prior to scheduled visits, reducing same-day appointment cancellations by 22%.

• Certified Medical Administrative Assistant (CMAA) (2022)
• Certified Electronic Health Record Specialist (CEHRS) (2023)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Volunteer Coordinator for Metro Atlanta Community Health Fair (2022-present)
• Availability: 2 weeks notice