Medical Office Manager

Medical Office Manager — Bayfront Medical Group

Tampa, FL | July 2023 – Present

• Supervised front-office workflows and patient intake for an outpatient facility serving 140+ patients daily, resolving administrative bottlenecks and reducing lobby waiting times by 28%.
• Led a team of 9 administrative assistants and billing specialists, conducting weekly audits of patient files to ensure compliance with HIPAA regulations and achieving a 100% audit score.
• Managed patient scheduling and provider calendars for 12 physicians, decreasing scheduling discrepancies by 22% while increasing clinic utilization capacity by 14%.
• Oversaw billing verification and daily copayment collections totaling $6,500 on average, reducing medical claim submission errors by 18% over a 12-month period.

Assistant Medical Office Manager — Oakridge Pediatric Clinic

Tampa, FL | June 2021 – June 2023

• Coordinated front-desk operations, patient registration, and insurance verification for a pediatric office of 7 practitioners, cutting average patient check-in times by 23%.
• Audited and processed 150+ patient records weekly within the Athenahealth EHR platform, maintaining an accuracy level of 99.7% for billing entries and clinical notes.
• Implemented a digital appointment notification and reminder system that reduced patient no-shows by 32% and recovered approximately 12 hours of weekly physician scheduling slots.
• Managed a billing dispute backlog of 250+ historical claims, resolving outstanding insurer inquiries to collect $45,000 in previously unrecovered clinic revenue.

Epic Systems, Athenahealth, EHR Management, Medical Billing, Patient Intake, Insurance Verification, HIPAA Compliance, Office Administration, Staff Scheduling, Revenue Cycle Management, Customer Service, Copayment Collection, Office Budgeting

EHR System Integration

Role: Lead Project Manager

Tools: Epic Systems, Microsoft Excel, Slack

Coordinated the transition of 3,500 patient profiles to a new EHR system, lowering daily data entry times by 27% and training 10 support staff on new clinical workflow protocols.

Prior Authorization Workflow Reform

Role: Project Manager

Tools: Athenahealth, Google Workspace

Redesigned the insurance prior authorization tracking sheet, reducing authorization approval lag times by 35% and saving 15 hours of administrative work weekly.

• Certified Medical Office Manager (CMOM) (2022)
• Certified Physician Practice Manager (CPPM) (2023)

• Professional Affiliations: Active member of the Practice Management Association (PMA)
• Languages: English (Native), Spanish (Conversational)
• Availability: 2 weeks notice for transition