Medical Interpreter

Medical Interpreter (Spanish/English) — Boston Medical Center

Boston, MA | September 2023 – Present

• Delivered accurate consecutive and simultaneous Spanish-English interpreting for 28+ patients daily in emergency and outpatient settings, lowering average consultation times by 15% and increasing provider efficiency.
• Translated 45+ medical documents weekly, including discharge summaries and consent forms, with 100% accuracy, facilitating timely treatment transitions and reducing communication errors by 22% during audits.
• Guided 12 clinical workshops on cultural competency and medical terminology for staff interpreters, improving departmental service quality ratings by 18% over a 12-month evaluation period.
• Coordinated scheduling for a team of 8 interpreters using Epic systems, reducing dispatch response times by 30% and eliminating scheduling conflicts for critical care consultations.

Bilingual Patient Coordinator & Interpreter — Tufts Medical Center

Boston, MA | July 2020 – August 2023

• Facilitated on-site interpreting for 20+ Spanish-speaking patients daily, improving patient intake flow and reducing scheduling check-in delays by 25% through optimized triage communication.
• Audited 150+ bilingual medical intake forms weekly to verify patient history accuracy, resulting in a 100% compliance rate during annual patient privacy and HIPAA documentation reviews.
• Implemented a video remote interpreting (VRI) protocol that cut language services wait times by 35%, recovering approximately 12 hours of weekly clinical provider capacity.
• Processed prior authorizations and medical billing queries for 40+ Spanish-speaking families weekly, decreasing billing error claims by 15% through accurate intake translation.

Spanish-English Translation, Consecutive Interpreting, Simultaneous Interpreting, Sight Translation, Medical Terminology, Epic EHR, HIPAA Compliance, Video Remote Interpreting (VRI), Patient Advocacy, Cultural Competency, Outpatient Intake, Medical Documentation

Bilingual Patient Portal Launch

Role: Lead Translator & Interpreter

Tools: Epic Systems, Microsoft Excel, Zoom

Translated portal interfaces and patient guides for 5,000+ Spanish-speaking users, reducing patient portal registration support tickets by 35%.

Emergency Dept VRI Integration

Role: Project Lead Interpreter

Tools: InDemand Interpreting, iPad, Slack

Coordinated the rollout of 15 video remote interpreting stations in the emergency department, reducing interpreter dispatch wait times by 40%.

• Certified Medical Interpreter (CMI-Spanish) (2020)
• Core Certification Healthcare Interpreter (CHI) (2021)

• Professional Associations: Active member of the National Council on Interpreting in Health Care (NCIHC)
• Languages: Spanish (Native), English (Fluent), Portuguese (Conversational)
• Availability: 2 weeks notice for transition