Medical Assistant

Lead Medical Assistant — Sonoran Family Medicine

Phoenix, AZ | April 2024 – Present

• Coordinated daily patient flow and clinical operations for a 6-physician practice, reducing average patient wait time by 18% (from 22 minutes to 18 minutes) over a 6-month period.
• Performed intake assessments, recorded vital signs, and reconciled medication lists for 35+ patients daily, maintaining a 99.8% medical documentation accuracy rate in Epic EMR.
• Managed clinical inventory valued at $12,000, optimizing order cycles and tracking expiration dates to reduce medical supply waste by 14% and save $2,100 annually.
• Trained and mentored 4 junior medical assistants on blood draws, EKG administration, and sterile field preparation, increasing team clinical task completion efficiency by 15%.

Medical Assistant — Desert Oasis Pediatrics

Phoenix, AZ | July 2021 – March 2024

• Administered pediatric immunizations and performed blood draws for 20-30 patients daily, achieving a 98.5% first-stick success rate and high patient satisfaction ratings.
• Managed vaccine storage compliance and daily temperature logs for the state-funded vaccine program (VFC), maintaining 100% compliance during 3 annual state audits.
• Prepared sterile instrument trays and assisted physicians in 40+ minor surgical procedures monthly, reducing procedure setup times by 12% through streamlined sterilization.
• Processed 50+ daily lab orders, handled specimen packaging, and communicated lab results to patients within 24 hours, boosting patient response efficiency by 22%.

Clinical intake, Vital signs monitoring, Phlebotomy, EKG administration, Sterile field preparation, Wound care, Medication reconciliation, Vaccine administration (VFC), Epic EMR, Athenahealth, Patient scheduling, HIPAA compliance, Medical terminology, OSHA standards, Infection control, Inventory management

EMR System Migration Integration

Role: Lead Medical Assistant

Tools: Epic EMR, Excel, eClinicalWorks

Coordinated the clinical data migration from eClinicalWorks to Epic, training 8 staff members and completing the transition 2 weeks ahead of schedule with zero patient scheduling disruption.

Vaccine Storage Compliance Overhaul

Role: Clinical Safety Lead

Tools: LogTag temperature monitors, VFC guidelines, Excel

Redesigned vaccine storage tracking protocols and implemented digital logging, achieving 100% compliance on the state audit and reducing vaccine spoilage waste to 0%.

• Certified Clinical Medical Assistant (CCMA) - NHA (2021)
• Certified Medical Assistant (CMA) - AAMA (2022)
• Basic Life Support (BLS) for Healthcare Providers - AHA (2024)

• Languages: English (Native), Spanish (Bilingual)
• Volunteer Work: Volunteer Medical Assistant at Community Health Clinic (2022-present)
• Availability: 2 weeks notice