Medical Administrative Assistant

Medical Administrative Assistant — Atlanta Family Practice

Atlanta, GA | July 2023 – Present

• Managed patient check-in and digital registration procedures for an active medical facility serving 120+ patients daily, reducing patient intake bottlenecks and cutting front-desk waiting times by 28%.
• Led the verification of insurance benefits and prior authorizations for 45+ daily appointments, resolving coverage discrepancies to decrease medical billing claim rejection rates by 18%.
• Maintained and updated electronic health records (EHR) using Epic Systems for a practice of 12 healthcare professionals, sustaining a 99.8% records accuracy rate during quarterly internal audits.
• Coordinated complex appointment scheduling and follow-ups for 5 practitioners, boosting patient satisfaction scores by 22% over a 12-month period through prompt communication and booking management.

Medical Office Specialist — Peachtree Outpatient Care

Atlanta, GA | June 2021 – June 2023

• Facilitated outpatient check-in and medical billing entry for a busy multi-specialty office with 8 physicians, decreasing administrative record errors by 25% over a 6-month tracking cycle.
• Audited 150+ patient HIPAA consent forms and medical history profiles weekly to ensure compliance, achieving a 100% score during an annual clinical operations review.
• Implemented a digital appointment reminder system that decreased patient no-show rates by 34% and reclaimed approximately 15 hours of weekly practitioner scheduling capacity.
• Processed copayments, payment plans, and daily cash drawer reconciliation totaling up to $5,000 daily, maintaining perfect transactional balancing with zero errors across a 2-year period.

Epic Systems, Athenahealth, EHR Management, Insurance Verification, Medical Billing, Medical Terminology, Patient Intake, HIPAA Compliance, Appointment Scheduling, Copayment Processing, Office Administration, Customer Service

EHR Software Migration

Role: Lead Admin Assistant

Tools: Epic Systems, Microsoft Excel, Slack

Coordinated the transition of 1,200 patient profiles to Epic, reducing record retrieval times by 35% and training 6 support staff on new workflow procedures.

Patient Intake Streamlining

Role: Project Coordinator

Tools: Athenahealth, Google Forms, Sheets

Redesigned digital check-in procedures, reducing patient lobby wait times by 22% and improving data accuracy across 350+ weekly patient visits.

• Certified Medical Administrative Assistant (CMAA) (2021)
• Certified Electronic Health Records Specialist (CEHRS) (2022)

• Professional Associations: Active member of the National Healthcareer Association (NHA)
• Languages: English (Fluent), Spanish (Conversational)
• Availability: 2 weeks notice for transition