Professional Resume Template for
Loan Servicing Specialist
Brenda S. Linwood
Charlotte, NC
(704) 555-0164
brenda.linwood@email.com
linkedin.com/in/brenda-linwood-servicing | brendalinwood.dev
Professional Summary
Methodical Loan Servicing Specialist with 5 years of experience managing high-volume loan portfolios, escrow processing, and investor reporting within regional financial institutions. Expert in federal servicing regulations including RESPA, TILA, and FCRA, with a track record of resolving loan modifications and escrow disputes. Successfully overseen a portfolio of 3,200+ active accounts valued at $450M, reducing payment processing error rates by 26% and increasing customer satisfaction ratings by 18%. Proficient with Black Knight MSP, Fiserv, Salesforce, and Excel.
Work Experience
Senior Loan Servicing Specialist — Beacon Financial Bank
Charlotte, NC | September 2023 – Present
- Managed a portfolio of 4,500+ mortgage loans with an active principal balance of $650M, ensuring all daily payment postings, interest accruals, and escrow disbursements adhered to RESPA compliance guidelines.
- Processed 1,200+ annual escrow analyses and corrected 140+ tax and insurance payment discrepancies, reducing client escrow disputes by 34% and mitigating potential interest penalties.
- Oversaw the transition of 1,500 loans to Black Knight MSP platform, verifying data fields and reducing system integration errors by 18% over a 3-month transition phase.
- Led a loss mitigation task force that evaluated 110+ loan modification requests, completing loan adjustments in 14 days on average and preventing foreclosure for 85 home borrowers.
Loan Servicing Specialist — Crescent Credit Union
Raleigh, NC | June 2021 – August 2023
- Administered daily payment processing and payoff quotes for 2,800+ consumer and auto loan accounts, maintaining a 99.8% posting accuracy rate across all financial transactions.
- Resolved 450+ complex customer inquiries regarding payment restructuring, late fees, and insurance validation, improving department first-contact resolution metrics by 22%.
- Audited 350+ commercial loan files for compliance with Truth in Lending Act (TILA) guidelines, identifying 28 documentation gaps and completing remediation files within 30 days.
- Coordinated weekly investor reporting tasks for Fannie Mae portfolios, compiling transaction data for $80M in assets and reducing reporting errors by 15%.
Education
Bachelor of Science in Business Administration
University of North Carolina at Charlotte · Charlotte, NC · 2021
Skills
Loan servicing, Escrow analysis, Loss mitigation, Payment processing, Investor reporting, Black Knight MSP, Fiserv, RESPA compliance, TILA compliance, FCRA guidelines, Loan modifications, Delinquency management, Customer service, Salesforce, Excel
Projects
Servicing Platform Migration
Role: Lead Integration Specialist
Tools: Black Knight MSP, SQL, Excel, Slack
Led the data mapping and validation for the transfer of 1,200 home loan files to a new servicing system, completing the migration 10 days ahead of schedule with a 99.9% data accuracy rate.
Loss Mitigation Portal Implementation
Role: Supervisory Specialist
Tools: Salesforce, Fiserv, Jira, Teams
Designed and tested the workflow for a new self-service loan modification portal, reducing average borrower processing time by 8 business days and decreasing incoming call volume by 24%.
Certifications
- Residential Certified Mortgage Servicer (RCMS) – Level I (2023)
- Certified Mortgage Servicing Specialist (CMSS) (2022)
Additional information
- Languages: English (Native), Spanish (Bilingual)
- Volunteer Work: Financial literacy class volunteer for high school students (2022-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Loan Servicing Specialist
Job Market Insights
$41,000
-
$57,000
Avg:
$48,000
Growth Outlook:
The demand for Loan Servicing Specialists in the United States is projected to experience a slight decline of 2.3% from 2024 to 2034. This shift is primarily driven by the integration of automated loan servicing platforms (such as Black Knight MSP) and online customer self-service portals, which streamline routine transactions. However, the need for skilled professionals remains stable to manage complex regulatory requirements (including RESPA, TILA, and FCRA compliance) and coordinate delicate loss mitigation or loan modification procedures for distressed accounts.
-2.3% growth over 10 years
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