Knowledge Specialist

Knowledge Specialist — Aether Digital Systems

Chicago, IL | August 2023 – Present

• Reorganized and standard-structured 14,000 enterprise wiki pages on Confluence, decreasing general document retrieval times by 24% and search failure rates by 19% for 2,400 staff members.
• Designed and implemented 8 distinct taxonomy classes and metadata schemas across 5 departments, improving automated document classification accuracy from 74% to 93% in 6 months.
• Formulated and deployed a ServiceNow knowledge validation workflow that reduced the average lifecycle approval time for support articles from 14 days down to 4 days.
• Organized monthly database cleanup audits for 9 global offices, removing 32% of outdated or duplicate materials and reclaiming 1.2TB of secure cloud server space.

Knowledge Management Coordinator — Vanguard Financial Group

Chicago, IL | June 2021 – July 2023

• Migrated 8,500 legacy training files and document records to a centralized SharePoint repository, finishing the project 18 days ahead of schedule and saving $9,500.
• Instructed 350 employees on document tagging protocols and information safety practices, leading to a 34% reduction in misclassified file reports in the first year.
• Monitored and resolved 140 monthly internal inquiries regarding platform permissions and system bugs, maintaining a consistent customer satisfaction rating of 97%.
• Collaborated with 3 engineering units to integrate unified search indexing across 4 disjointed file servers, reducing search query latency by 28% for remote teams.

Knowledge Management, Taxonomy Development, Metadata Modeling, Content Governance, SharePoint Administration, Confluence, ServiceNow, SQL, Enterprise Search, Workflow Automation, Information Auditing, Training and Curation, Access Control, Technical Writing

Enterprise Wiki Consolidation

Role: Lead Knowledge Specialist

Tools: Confluence, Jira, Python

Merged 5 separate departmental wikis into 1 central portal, reducing support tickets about information locations by 38%.

Taxonomy and Metadata Overhaul

Role: Knowledge Specialist

Tools: SharePoint, SQL, Excel

Reclassified 45,000 digital records with new metadata tagging rules, boosting search accuracy by 27% and saving 140 employee hours.

• Certified Knowledge Manager (CKM) (2023)
• Certified Information Professional (CIP) (2022)

• Languages: English (Native), German (Conversational)
• Volunteer Work: Virtual library organizer for local literacy non-profit (2022-present)
• Availability: 2 weeks notice