Knowledge Officer

Knowledge Officer — Horizon Fintech Solutions

Denver, CO | July 2023 – Present

• Established and managed an enterprise-wide knowledge curation workflow using Confluence, auditing 1,400 legacy documents to consolidate 6 departmental spaces and reduce duplicate articles by 42%.
• Designed and deployed an AI-enabled cognitive search experience using Glean, reducing zero-result search queries from 28% to 4% for a team of 450 corporate users.
• Partnered with 18 cross-functional team leaders to document and index 85 standard operating procedures, cutting average employee onboarding cycle time by 3 days.
• Implemented search analytics tracking via Tableau dashboard, identifying 35 critical documentation gaps and directing content sprints that resolved 90% of search failures.

Knowledge Specialist — Summit Global Advisory

Boulder, CO | June 2020 – June 2023

• Migrated 1,200 unstructured PDF guides and reference files into a standardized markdown-based wiki in Notion, reducing average query lookup times from 15 minutes to under 3 minutes.
• Created a standardized taxonomy and metadata tagging scheme across 8 business divisions, improving general documentation findability rates by 38% across the enterprise.
• Organized and facilitated a bi-weekly knowledge transfer program for 12 departments, preserving critical intellectual capital and increasing weekly knowledge base contributions by 25%.
• Conducted quarterly content freshness audits on 900+ technical articles using JIRA tracking, archiving 150 obsolete documents and updating metadata for compliance.

Knowledge management, Information architecture, Taxonomy design, Metadata mapping, Content lifecycle management, Cognitive search, Subject matter expert collaboration, Confluence, Notion, Glean, Guru, SQL, Tableau, JIRA, SharePoint, Change management

Enterprise Cognitive Search Deployment

Role: Lead Knowledge Officer

Tools: Glean, Confluence, JIRA, Slack

Spearheaded the integration of a unified AI search index across 4 core business databases, reducing employee search failure rates by 85% and saving 9 hours per user weekly.

Global Taxonomy Harmonization

Role: Knowledge Specialist

Tools: Notion, Guru, Miro, Power BI

Harmonized tagging taxonomy for 8 global departments, auditing and cleaning 1,500 duplicate files to boost catalog findability rates by 38% across all lines.

• Certified Knowledge Manager (CKM) (2022)
• APQC Knowledge Management Certification (2021)
• Prosci Certified Change Practitioner (2023)

• Languages: English (Native), Spanish (Conversational)
• Volunteer Work: Developed cataloging systems for local digital archive project (2022–Present)
• Availability: 2 weeks notice