Professional Resume Template for
IT Support Technician
Devon K. Miller
Columbus, OH
(614) 555-0143
devon.miller@email.com
linkedin.com/in/devon-miller-it | github.com/devonmiller-it | devonmiller.tech
Professional Summary
Pragmatic IT Support Technician with 6 years of experience maintaining critical infrastructure, network configurations, and mobile dispatch systems within the trades and construction industry. Expert at managing and provisioning ruggedized endpoints, administering Active Directory, and diagnosing LAN/WAN connectivity across regional warehouses and remote job sites. Successfully reduced field equipment downtime by 32% and cut hardware provisioning time by 40% using automated scripting. Proven track record of configuring mobile device management (MDM) profiles for 140+ rugged devices. Proficient with SOTI MobiControl, ServiceTitan, and Windows PowerShell.
Work Experience
Lead IT Support Technician — Vanguard Builders Group
Columbus, OH | March 2023 – Present
- Administered SOTI MobiControl MDM software to deploy and secure 140+ rugged iPads and Panasonic Toughbooks across 12 active construction job sites, reducing mobile connection drops by 32%.
- Coordinated ServiceTitan dispatch application integration for 85 field service technicians, resolving software interface errors and improving dispatcher troubleshooting response speeds by 24%.
- Resolved an average of 45 network and hardware support tickets weekly under a 98.4% SLA agreement, earning a 4.9/5.0 satisfaction score from field crew and warehouse personnel.
- Created an automated IT asset tracking system using RFID tags and custom inventory software, reducing annual losses of mobile tools and handheld diagnostic hardware by $18,500.
IT Support Technician — Summit Mechanical Services
Cincinnati, OH | June 2020 – February 2023
- Maintained localized LAN/WAN infrastructure and VoIP systems across 4 regional warehouse offices, troubleshooting router configurations to improve network uptime from 99.1% to 99.95%.
- Configured multi-factor authentication (MFA) and secured VPN client setups for 65 mobile technicians, preventing unauthorized network intrusions and eliminating access incidents.
- Scripted bulk system configurations in PowerShell to automate the provisioning of technician laptops, reducing individual hardware setup and deployment times by 40%.
- Delivered technical onboarding training on field service apps for 50+ newly hired trade specialists, resulting in a 15% reduction in basic helpdesk tickets during their first month.
Education
Associate of Applied Science in Network Administration
Columbus State Community College · Columbus, OH · 2020
Skills
Mobile Device Management (MDM), SOTI MobiControl, Active Directory, Microsoft 365 Administration, LAN/WAN Networking, VoIP Systems, ServiceTitan, Windows PowerShell, Hardware Diagnostics, Ruggedized Device Provisioning, Helpdesk Ticket Resolution, Remote Troubleshooting, OSHA 10, Technical Onboarding Training
Projects
Rugged Mobile Fleet Rollout
Role: Lead IT Support Technician
Tools: SOTI MobiControl MDM, iOS, Windows, PowerShell
Managed the setup and deployment of 140 ruggedized devices to field engineers across 12 construction sites, completing the rollout 10 days early and reducing support requests by 28%.
Warehouse Network Upgrades
Role: IT Support Specialist
Tools: Cisco Meraki Switches, Ubiquiti Access Points, VoIP, CAT6 Cabling
Overhauled the network cabling and access points across 3 regional depots, increasing scan gun wireless signal strength by 35% and preventing scanner dropouts.
Certifications
- CompTIA A+ (2020)
- CompTIA Network+ (2021)
- SOTI Certified Associate (2023)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Certificates: OSHA 10-Hour General Industry Certification (2022)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
IT Support Technician
Job Market Insights
$55,000
-
$80,000
Avg:
$66,000
Growth Outlook:
The demand for skilled IT Support Technicians in the trades, logistics, and manufacturing sectors remains strong, driven by the increasing digitalization of field service workflows and the adoption of mobile dispatch software. While standard corporate desk support roles face a projected 3% decline over the next decade due to automation, hands-on support specialists are required to manage physical hardware, rugged networks, and field mobile devices. The Bureau of Labor Statistics projects an average of 50,500 annual job openings for computer support specialists to meet ongoing business needs.
50,500 average annual job openings (BLS)
Key Skills Required
Focus on these skills when customizing your resume for recruiter screenings.
Search Jobs
Explore live openings for
IT Support Technician
roles and tailor your resume to match the market demand.
Search
IT Support Technician
FAQ
Common questions about the
IT Support Technician
position