Professional Resume Template for
IT Administrator
David K. Henderson
Atlanta, GA
(404) 555-0164
david.henderson@email.com
linkedin.com/in/david-k-henderson | github.com/davidkhenderson
Professional Summary
Systematic IT Administrator with 6 years of trackable success configuring, securing, and maintaining multi-site network infrastructures and cloud workloads. Expertise includes administering Active Directory, managing Windows and macOS environments, and deploying MDM systems across 400+ endpoints. Proven track record of improving system uptime to 99.99% and reducing helpdesk ticket resolution time by 35%. Proficient with Microsoft Azure, Cisco Meraki, PowerShell scripting, Microsoft Intune, and Jira Service Desk.
Work Experience
Systems Administrator — Apex Enterprise Logistics
Atlanta, GA | October 2023 – Present
- Maintained active directory and network infrastructure for 450+ on-site and remote employees, reducing system downtime by 24% over 18 months using PRTG Network Monitor.
- Configured and migrated 120 enterprise email accounts to Microsoft Azure and Microsoft 365, saving $14,000 in annual licensing costs and boosting productivity.
- Managed and secured the local area network (LAN) and wireless access points for 3 corporate facilities, achieving 99.99% network availability with Cisco Meraki.
- Automated daily data backup procedures and disaster recovery schedules across 8 servers, reducing recovery time objectives (RTO) by 35% using Veeam Backup.
IT Administrator — Summit Health Group
Atlanta, GA | June 2020 – September 2023
- Administered the corporate helpdesk ticket system, resolving 1,800+ hardware and software issues with a 94% first-contact resolution rate using Jira Service Management.
- Deployed 180 secure Windows and macOS laptop configurations to remote workers, reducing onboarding device provisioning time by 42% with Microsoft Intune.
- Oversaw network security protocols and endpoint anti-virus clients for 250 workstations, identifying and neutralizing 45+ threat alerts using CrowdStrike Falcon.
- Reconciled internal IT asset registers and inventory databases for 12 department groups, locating $28,000 in unused software licenses using ServiceNow Asset Management.
Education
Bachelor of Science in Information Technology
Georgia State University · Atlanta, GA · 2020
Skills
Active Directory, Network administration, Windows Server, Linux, Microsoft Azure, Microsoft Intune, Cisco Meraki, PowerShell scripting, MDM deployment, Helpdesk support, Endpoint security, Incident response, Disaster recovery, Veeam Backup, CrowdStrike Falcon, ServiceNow, Jira Service Management
Projects
Enterprise Identity Migration
Role: Systems Administrator / Project Lead
Tools: Active Directory, Microsoft Azure AD, Azure AD Connect, PowerShell
Led the migration of 400+ local user accounts to Azure Active Directory, establishing Single Sign-On (SSO) and reducing login issues by 45% in 3 months.
Security Endpoint Deployment
Role: IT Administrator
Tools: Microsoft Intune, CrowdStrike Falcon, Windows Server, macOS
Deployed automated endpoint protection and patch management to 280 corporate laptops, achieving 100% compliance and zero malware incidents in 4 months.
Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104) (2024)
- Cisco Certified Network Associate (CCNA) (2022)
- CompTIA Security+ (2021)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Affiliations: Active Member, Association of Information Technology Professionals (AITP)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
IT Administrator
Job Market Insights
$74,000
-
$110,000
Avg:
$88,000
Growth Outlook:
The demand for Network and Computer Systems Administrators (including IT Administrators) is projected to decline by 4% from 2024 to 2034, according to the Bureau of Labor Statistics. This decrease is driven by the expansion of cloud computing and managed services. However, approximately 14,300 annual job openings are expected due to retirements and transitions. Modern IT Administrators will need to transition from traditional hardware management to cloud orchestration, cybersecurity, and automation scripting.
-4% growth over 10 years
Key Skills Required
Focus on these skills when customizing your resume for recruiter screenings.
Search Jobs
Explore live openings for
IT Administrator
roles and tailor your resume to match the market demand.
Search
IT Administrator
FAQ
Common questions about the
IT Administrator
position