Hospital Administrator

Hospital Administrator — Mercy Oaks Health System

Chicago, IL | July 2023 – Present

• Supervised daily operations and 18 administrative staff across 2 inpatient departments, increasing daily patient throughput by 19% over a 12-month period.
• Managed an annual departmental budget of $950,000, negotiating service agreements with 3 medical equipment vendors to reduce procurement costs by 14% while maintaining resource standards.
• Oversaw legacy software migration to Cerner Millennium, training 45 clinical and administrative staff members and achieving full transition in 8 weeks.
• Audited HIPAA compliance procedures across 3 clinics, identifying and resolving 12 security gaps to ensure a 100% compliance rate during Joint Commission inspections.

Associate Hospital Administrator — Lakeside Medical Center

Evanston, IL | June 2021 – June 2023

• Coordinated daily patient registration and clinical billing workflows for a busy department serving 350+ patients daily, decreasing average patient intake time by 28%.
• Implemented automated insurance claim verification systems that reduced billing denial rates by 18%, recapturing $65,000 in delayed payments over a 9-month period.
• Standardized patient discharge documentation systems across 4 care wards, reducing administrative discharge errors by 22% and improving bed turnover efficiency by 15%.
• Resolved 35+ complex billing disputes and patient care inquiries monthly, increasing overall department patient satisfaction ratings from 76% to 92% over a 12-month period.

Clinic Operations, EHR Management, Cerner Millennium, Epic Systems, Athenahealth, HIPAA Compliance, Medical Billing & Coding, ICD-10, Patient Scheduling, Budget forecasting, Contract Negotiation, Joint Commission Standards, Staff Training, Care Coordination

EHR System Integration

Role: Implementation Coordinator

Tools: Cerner Millennium, Microsoft Project, Visio

Directed the 6-month migration to Cerner EHR for 45 medical staff, completing the project 2 weeks early and achieving 99% data validation accuracy.

Patient Access Optimization Initiative

Role: Project Leader

Tools: Epic Systems, MS Excel, Power BI

Redesigned the scheduling and patient intake process, decreasing average patient clinic wait times by 24% and billing errors by 15%.

• Certified Healthcare Financial Professional (CHFP) (2023)
• Certified Professional in Healthcare Quality (CPHQ) (2022)

• Professional Associations: Member, Medical Group Management Association (MGMA) and Healthcare Financial Management Association (HFMA)
• Volunteer Work: Administrative coordinator for regional community health clinics (2022-present)
• Availability: 3 weeks notice