Healthcare Administrator

Healthcare Administrator — Summit Health Alliance

Denver, CO | July 2023 – Present

• Supervised daily clinic operations and 14 administrative staff across 3 outpatient clinics, improving daily patient throughput by 18%.
• Managed a departmental budget of $850,000, negotiating contracts with 4 medical suppliers to reduce administrative overhead expenses by 12%.
• Oversaw a migration from legacy software to Epic EHR, training 32 clinical staff and achieving full workflow adoption within 6 weeks.
• Audited HIPAA compliance procedures and medical records, correcting 15 documentation errors and maintaining a 100% compliance rate during federal audits.

Associate Healthcare Administrator — Peak Vista Medical Center

Colorado Springs, CO | June 2021 – June 2023

• Coordinated patient registration and billing workflows for a facility serving 250+ patients daily, decreasing average check-in times by 32%.
• Led billing cycle improvements that reduced insurance claim denials by 16%, recapturing $45,000 in lost revenue in 9 months.
• Standardized patient intake forms and procedures across 5 departments, cutting administrative intake error rates from 8% to under 2%.
• Resolved 40+ patient billing disputes monthly, improving overall patient satisfaction scores from 78% to 93% over a 12-month period.

EHR management, Epic Systems, Athenahealth, Medical Billing & Coding, ICD-10, HIPAA Compliance, Clinic Operations, Budget Management, Vendor Negotiation, Patient Access Scheduling, Patient Satisfaction, Staff Training, Cross-functional Coordination

Meditech to Epic EHR Transition

Role: Implementation Lead

Tools: Epic Systems, Microsoft Project, Visio

Directed a 5-month migration to Epic EHR, training 45 staff members and achieving 99% data validation accuracy on patient records.

Patient Access Optimization Initiative

Role: Project Manager

Tools: Athenahealth, Excel VBA, Power BI

Redesigned scheduling algorithms and intake procedures, decreasing patient appointment wait times by 22% and clinic bottlenecks by 14%.

• Certified Healthcare Financial Professional (CHFP) (2023)
• Certified Medical Manager (CMM) (2022)

• Professional Associations: Member, Medical Group Management Association (MGMA) and Healthcare Financial Management Association (HFMA)
• Volunteer Work: Administrative volunteer at community health screenings (2022-present)
• Availability: 3 weeks notice