Head of User Experience

Head of User Experience (UX) — Summit Digital Labs

Denver, CO | July 2023 – Present

• Led a team of 5 UX designers and research specialists to redesign an enterprise SaaS dashboard, resulting in a 24% increase in user retention rates over two quarters.
• Established a centralized Figma design system used by 3 product divisions, reducing front-end development implementation time by 30% over a span of 8 months.
• Championed 40 usability tests and user interview cycles, identifying 12 critical workflow bottlenecks and increasing customer satisfaction scores by 18% overall.
• Partnered with product managers and engineering leads to launch a mobile application, achieving a 4.8-star App Store rating with 150,000 active users in 90 days.

UX Design Lead — Cascade E-Commerce Solutions

Seattle, WA | June 2020 – June 2023

• Redesigned a checkout flow for an e-commerce platform with 2M monthly visitors, boosting conversion rate by 18% and adding $240,000 in monthly sales revenue.
• Developed interactive high-fidelity prototypes in Figma and ProtoPie, lowering user testing error rates by 35% across 8 major testing and validation cycles.
• Automated the user feedback collection pipeline using Hotjar and Qualtrics, reducing manual data analysis overhead for the design team by 12 hours every week.
• Coordinated with 6 developers to integrate design tokens, maintaining style consistency and cutting design QA revision cycles by 40% over a 12-month period.

User experience design, Interaction design, Information architecture, Usability testing, Wireframing, Rapid prototyping, Persona development, Journey mapping, Figma, Miro, Amplitude, Hotjar, HTML/CSS

Mobile App Redesign Initiative

Role: Lead User Experience Designer

Tools: Figma, Miro, Amplitude

Spearheaded user research and interactive design for a travel platform, boosting task completion rate by 28% and onboarding satisfaction by 19%.

Enterprise SaaS Design System

Role: Principal Interaction Designer

Tools: Figma, Storybook, React

Created a modular library of reusable components and tokens, increasing front-end coding efficiency by 34% and cutting product design cycles by 15 days.

• NN/g UX Master Certification (Nielsen Norman Group) (2022)
• Certified Usability Analyst (CUA) – Human Factors International (2021)
• Interaction Design Foundation (IxDF) Certified Interaction Designer (2020)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Pro-bono UX consulting for Denver-based community education portal (2022–present)
• Availability: 3 weeks notice