Professional Resume Template for
Desktop Support Engineer
Evelyn R. Martinez
Denver, CO
(303) 555-0142
evelyn.martinez@email.com
linkedin.com/in/evelyn-martinez | github.com/evelynmartinez | evelynmartinez.tech
Professional Summary
Desktop Support Engineer with 5 years of experience managing enterprise IT infrastructure, hardware deployment, and endpoint security across hybrid corporate environments. Expertise includes administering Active Directory, managing Microsoft Intune and SCCM deployments, and configuring enterprise macOS/Windows endpoints. Successfully reduced ticket resolution times by 34% and automated software deployment workflows to save 12 technician hours per week. Proficient with ServiceNow, Jira Service Management, Cisco Meraki, and Windows Server.
Work Experience
Desktop Support Engineer — Valence Cloud Technologies
Denver, CO | June 2023 – Present
- Resolved an average of 42 technical support tickets daily with a 96.8% first-contact resolution (FCR) rate using ServiceNow.
- Provisioned, configured, and deployed 340+ hybrid workstation setups (Windows 11 and macOS) over 6 months, reducing deployment time per machine from 90 to 35 minutes via Intune scripting.
- Administered Active Directory and Microsoft Entra ID groups for 1,200+ users, reducing access provision errors by 22% through automated onboarding templates.
- Partnered with network operations to troubleshoot office LAN/WAN issues, reducing connectivity downtime for 450 onsite staff members by 18% over a 1-year period.
IT Support Specialist — Meridian Health Systems
Boulder, CO | July 2021 – May 2023
- Maintained 850+ medical staff endpoints, achieving a 94.5% SLA compliance rate across tier 1 and tier 2 hardware and software issues.
- Migrated 620 workstations to Microsoft 365, completing the project 10 days ahead of schedule with less than a 1.5% post-migration incident rate.
- Conducted weekly security patch management audits on 280 corporate laptops, reducing vulnerability incidents by 27% in 12 months using SCCM.
- Authored 45 internal troubleshooting guides for hardware diagnostics, reducing average ticket escalations to engineering by 15%.
Education
Bachelor of Science in Information Technology
Westfield Institute of Technology · Denver, CO · 2021
Skills
Active Directory, Microsoft Entra ID, Microsoft Intune, SCCM, Windows Server 2022, macOS, Windows 11, ServiceNow, Jira Service Management, Cisco Meraki, TCP/IP, DNS/DHCP, Endpoint Security, Hardware Troubleshooting, OS deployment
Projects
Zero-Touch Endpoint Provisioning
Role: Lead Support Engineer
Tools: Microsoft Intune, PowerShell, Windows Autopilot
Designed and executed a zero-touch provisioning workflow for 180 remote hires, cutting setup time by 60% and eliminating physical shipping overhead.
Office Network Infrastructure Upgrade
Role: Desktop Support Engineer
Tools: Cisco Meraki, Cat6 Cabling, VoIP
Reconfigured networking interfaces and VoIP handsets for a 300-seat corporate office, improving network speed metrics by 35% and VoIP drop rates by 8%.
Certifications
- Microsoft 365 Certified: Endpoint Administrator Associate (2023)
- CompTIA Security+ (2022)
- ITIL v4 Foundation (2021)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Volunteer Work: Technical support volunteer at Denver Community Library (2022-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Desktop Support Engineer
Job Market Insights
$58,000
-
$85,000
Avg:
$71,000
Growth Outlook:
Although the overall employment for computer user support specialists is projected to decline slightly by 3% from 2024 to 2034, the demand remains robust with an estimated 50,500 annual job openings in the United States. This steady volume is driven by the necessity to replace retiring staff and workers transitioning to advanced IT roles, as well as the ongoing expansion of cloud services, hardware upgrades, and remote work environments.
-3% growth over 10 years (50,500 annual openings)
Key Skills Required
Focus on these skills when customizing your resume for recruiter screenings.
Search Jobs
Explore live openings for
Desktop Support Engineer
roles and tailor your resume to match the market demand.
Search
Desktop Support Engineer
FAQ
Common questions about the
Desktop Support Engineer
position