Dental Office Manager

Dental Office Manager — Crestview Dental Group

Denver, CO | June 2022 – Present

• Managed daily business operations for a 12-chair dental clinic, supervising 8 dental assistants and front desk staff to optimize appointment scheduling and increase patient throughput by 14%.
• Re-engineered the practice’s insurance verification protocol, reducing claim rejection rates from 11% to 1.8% and accelerating average payment cycle times by 12 days.
• Leveraged Eaglesoft to automate patient appointment reminders, lowering no-show rates by 28% and recovering an estimated $42,000 in annual lost production revenue.
• Directed marketing and patient outreach initiatives, securing 45+ new patients per month and expanding the practice's active patient database by 19% over a 15-month period.

Assistant Dental Office Manager — Alpine Dental Partners

Boulder, CO | July 2020 – May 2022

• Coordinated dental billing and collections processes for a multi-specialty clinic, increasing monthly collection-to-production ratio from 91% to 97.5% in 8 months.
• Audited historical patient billing records and resolved outstanding accounts receivable issues, successfully recovering $38,000 in delinquent payments older than 90 days.
• Maintained full compliance with OSHA and HIPAA guidelines, training 14 clinical and administrative staff members and achieving 100% score on annual state health inspections.
• Implemented a cloud-based digital intake system that cut patient check-in times by 35% and saved approximately 18 staff hours per week in manual scanning.

Dentrix, Eaglesoft, Open Dental, CDT billing codes, Patient scheduling, Insurance verification, Claims resolution, Accounts receivable, OSHA compliance, HIPAA compliance, Patient relations, Office administration, Vendor management

Practice Management Software Migration

Role: Project Lead

Tools: Dentrix, Microsoft Excel, DentiMax

Managed the migration of patient records and billing history from legacy server software to a cloud platform, completing it in 3 weeks with 100% data integrity.

Patient Intake Digitalization

Role: Project Lead

Tools: Eaglesoft, DocuSign, iPad Tablets

Transitioned patient registration from paper forms to digital kiosks, cutting waiting room time by 42% and eliminating scanning backlogs.

• Fellow of the American Association of Dental Office Management (FAADOM) (2024)
• Certified Dental Practice Management Professional (CDPMP) (2021)

• Languages: English (Native), Spanish (Conversational)
• Professional Memberships: American Association of Dental Office Management (AADOM) Denver Chapter member (2020-present)
• Availability: 2 weeks notice