Computer Operator

Lead Computer Operator — Pinnacle Financial Operations

Charlotte, NC | July 2023 – Present

• Monitored 180+ enterprise server environments and network consoles using Datadog and SolarWinds, identifying and resolving 94% of operational anomalies to maintain a 99.99% system uptime.
• Scheduled and executed over 4,500 monthly production batch jobs using Control-M, implementing Bash scripts that reduced processing errors by 32% and shortened window runtimes by 2.5 hours.
• Directed weekly backup operations for 12TB of critical transaction databases using Veeam, achieving 100% compliance with disaster recovery audits and reducing data recovery times by 15%.
• Coordinated incident response for mainframe and server hardware failures, collaborating with hardware vendor support to replace parts and reduce mean time to resolution (MTTR) by 26%.

Associate Computer Operator — Integra Technology Partners

Charlotte, NC | July 2021 – June 2023

• Provided 24/7 coverage of data center operations, executing daily diagnostics and physical checks on 90+ Windows and Linux servers, resolving 91% of Level 1 tickets within SLA guidelines.
• Assisted in tape library management and hardware rack maintenance, cataloging and organizing 600+ backup tapes weekly and reducing inventory retrieval time by 18%.
• Documented server rack heat thresholds and cooling system statuses, alerting facility technicians to high-heat zones and reducing overheating incidents by 40%.
• Updated over 45 operational runbooks and system logs, ensuring standard operating procedures remained accurate and reducing onboarding time for new operators by 20%.

Mainframe operations, Batch job scheduling, Control-M, ActiveBatch, System backup management, Veeam, Commvault, Unix/Linux commands, Windows Server administration, Server hardware maintenance, Datadog monitoring, SolarWinds, Incident management, ServiceNow, Tape library operations, Disaster recovery compliance

Data Center Operations Migration

Role: Computer Operations Lead

Tools: SolarWinds, Veeam, Windows Server, Linux

Managed the backup operations and hardware transitions for a 45-server physical-to-virtual migration, completing the project 5 days early with zero data loss.

Mainframe Job Optimization Initiative

Role: Operations Technician

Tools: Control-M, Bash, ServiceNow

Redesigned 150+ batch processing run schedules using Control-M, reducing processing execution overlap conflicts by 35% and saving 12 labor hours weekly.

• CompTIA Server+ (2022)
• ITIL 4 Foundation (2023)
• Cisco Certified Network Associate (CCNA) (2024)

• Availability: 2 weeks notice
• Work Schedule: Flexible for 24/7/365 shift rotation (including nights and weekends)
• Physical Requirements: Able to lift 45 lbs of server equipment and work in cold-aisle environments