Professional Resume Template for
Collections Manager
Valerie K. Sterling
Charlotte, NC
(704) 555-0143
valerie.sterling@email.com
linkedin.com/in/valerie-sterling | credit-collectors-network.org/valerie-sterling
Professional Summary
Methodical Collections Manager with 6 years of experience directing accounts receivable and debt recovery operations within financial services and corporate sectors. Expertise includes overseeing portfolios up to $18M, FDCPA/TCPA compliance audits, and rebuilding collection workflows. Successfully reduced Days Sales Outstanding (DSO) by 14 days and improved recoverability rates from 78% to 91% by deploying automated outreach and staff training. Proficient in Katabat, FICO Debt Manager, Salesforce, and SQL-based database queries.
Work Experience
Collections Manager — Crestview Financial Partners
Charlotte, NC | January 2023 – Present
- Supervised a team of 8 collection specialists managing a $14M delinquent corporate debt portfolio, increasing monthly recovery rates from 82% to 93%.
- Redesigned calling strategies and dialer campaigns using Katabat, increasing daily outbound contact rates by 34% while maintaining FDCPA compliance.
- Negotiated complex payment settlement agreements for high-balance accounts ($50k+), recovering $1.2M in write-offs over 18 months.
- Conducted bi-weekly performance audits and training sessions on TCPA regulations, reducing agent compliance deviations by 42%.
Lead Collections Specialist — Apex Recovery Solutions
Atlanta, GA | June 2020 – December 2022
- Managed a portfolio of 1,200+ consumer accounts, consistently exceeding monthly collection quotas by an average of 18%.
- Initiated skip-tracing protocols utilizing LexisNexis to locate unresponsive debtors, recovering $450,000 in previously uncollectible debt.
- Automated collection letter triggers within the billing platform, reducing manual correspondence processing time by 15 hours per week.
- Trained 5 incoming specialists on negotiation techniques and dispute resolution, helping the team reduce average call handle time by 22%.
Education
Bachelor of Science in Business Administration
Summit Ridge University · Atlanta, GA · 2020
Skills
Accounts receivable management, Debt recovery strategies, FDCPA & TCPA compliance, Portfolio risk analysis, Skip-tracing, Dispute resolution, Katabat, FICO Debt Manager, LexisNexis, Salesforce, SQL, Excel, Team leadership, Negotiation
Projects
Dialer Optimization Initiative
Role: Collections Manager / Project Lead
Tools: Katabat, Salesforce, Excel
Upgraded auto-dialer routing rules and customer segmentation models, which increased live connect rates by 28% and boosted overall agency collections by $650,000 within 6 months.
FDCPA Compliance Safeguard Project
Role: Compliance Lead
Tools: FICO Debt Manager, LexisNexis, PowerPoint
Audited and overhauled skip-tracing databases and communication scripts, reducing compliance violations to zero and preventing estimated legal liabilities of $120,000 annually.
Certifications
- Professional Collection Manager (PCM) (2024)
- Professional Collection Specialist (PCS) (2021)
Additional information
- Memberships: Active member of ACA International (2021 – Present)
- Professional Development: Completed NACM Business Credit Principles course (2022)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Collections Manager
Job Market Insights
$75,000
-
$110,000
Avg:
$92,000
Growth Outlook:
The employment of Collections Managers and broader Financial Managers in the United States is projected to grow by 15% from 2024 to 2034, driven by the expanding complexity of financial services and debt management regulations. With automation streamlining basic outreach, managers will increasingly focus on compliance auditing, strategic analytics, and third-party vendor management.
15% growth over 10 years
Key Skills Required
Focus on these skills when customizing your resume for recruiter screenings.
Search Jobs
Explore live openings for
Collections Manager
roles and tailor your resume to match the market demand.
Search
Collections Manager
FAQ
Common questions about the
Collections Manager
position