Professional Resume Template for
Cloud Support Engineer
Elena R. Sterling
Phoenix, AZ
(602) 555-0143
elena.sterling@email.com
linkedin.com/in/elena-sterling | github.com/elenasterling | elenasterling.dev
Professional Summary
Solutions-focused Cloud Support Engineer with 5 years of background troubleshooting and optimizing enterprise cloud infrastructure. Proficient in resolving complex network, security, and deployment issues across AWS and Azure environments. Successfully reduced resolution times for critical incidents by 34% and automated support workflows to decrease recurring ticket volume by 28%. Skilled in Linux administration, Terraform, Docker, and Bash scripting.
Work Experience
Cloud Support Engineer — Vapornet Solutions
Phoenix, AZ | August 2023 – Present
- Resolved 420+ tier-3 technical escalation tickets regarding AWS and Azure VPC configuration, routing tables, and security groups, maintaining a 98.4% CSAT score.
- Automated cloud backup verification using Bash and Python, reducing manual verification time by 15 hours weekly and eliminating backup failure risks.
- Optimized enterprise client database query performance on Amazon RDS, resulting in a 24% reduction in average API response latency for 14 cloud applications.
- Diagnosed complex network connectivity issues using Wireshark and tcpdump, resolving 95% of high-severity connection drops within the first 2 hours of report.
Associate Cloud Support Engineer — NebulaCore Systems
Phoenix, AZ | June 2021 – July 2023
- Troubleshot and resolved 680+ infrastructure-related support tickets utilizing Jira Service Desk, exceeding the team SLA target of 95% by achieving 97.8% resolution rate.
- Authored 45 internal technical runbooks and troubleshooting guides, reducing onboarding ramp-up time for 6 new team members by 30%.
- Created custom AWS CloudWatch alerts and dashboard setups for 18 client accounts, leading to a 22% reduction in mean time to detect (MTTD) operational outages.
- Configured Terraform templates to deploy standard sandbox environments for developers, reducing manual environment setup time by 45%.
Education
Bachelor of Science in Computer Science
Arizona State University · Tempe, AZ · 2021
Skills
AWS (VPC, EC2, RDS, IAM, CloudWatch), Azure (VNet, VM, SQL Database, Monitor), Linux Administration, Terraform, Docker, Kubernetes, Git, Bash, Python, TCP/IP, DNS, VPN, Wireshark, Jira Service Desk, SLA Management
Projects
Multi-Cloud Cost Optimization
Role: Technical Lead
Tools: Terraform, AWS Budgets, Azure Cost Management, Bash
Optimized cloud resources across AWS and Azure environments, reducing annual cloud expenditures by 18% ($64,000) for an enterprise client.
Legacy System Support Migration
Role: Lead Support Engineer
Tools: AWS, RDS, OpenSWAN VPN, tcpdump
Guided network troubleshooting and database setup for migrating a high-traffic database to Amazon RDS, resolving 42 blocking tickets and ensuring 99.99% uptime.
Certifications
- AWS Certified Solutions Architect – Associate (2022)
- Microsoft Certified: Azure Administrator Associate (AZ-104) (2023)
Additional information
- Languages: English (Native), Spanish (Professional)
- Volunteer Work: Mentor for Phoenix girls-who-code program (2023-present)
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Cloud Support Engineer
Job Market Insights
$90,000
-
$150,000
Avg:
$122,000
Growth Outlook:
The demand for Cloud Support Engineers in the United States remains high, driven by the broad adoption of multi-cloud architectures, hybrid setups, and the deployment of AI workloads that require scalable cloud platforms. As organizations transition legacy systems to AWS, Azure, and Google Cloud Platform, the need for engineers who can troubleshoot complex networking, security, and virtualization issues is growing. The U.S. Bureau of Labor Statistics projects a steady demand for computer systems professionals, with cloud systems and network architect positions forecasted to grow by 12% from 2024 to 2034.
12% growth over 10 years
Key Skills Required
Focus on these skills when customizing your resume for recruiter screenings.
Search Jobs
Explore live openings for
Cloud Support Engineer
roles and tailor your resume to match the market demand.
Search
Cloud Support Engineer
FAQ
Common questions about the
Cloud Support Engineer
position