Clinical Director

Clinical Director — Beacon Behavioral Health

Atlanta, GA | March 2023 – Present

• Directed clinical operations and a team of 18 therapists, achieving a 96% patient satisfaction score over 24 consecutive months through standardizing care protocols.
• Managed an annual operating budget of $2.2M, identifying resource redundancies to reduce clinical administrative overhead costs by 14% while expanding telehealth services.
• Standardized HIPAA and Joint Commission compliance procedures, reducing audit non-conformance findings from 7 down to 0 during the annual state licensing inspection.
• Designed and executed an intensive clinical training curriculum for 12 new counselors, reducing onboarding cycle times by 30% and boosting first-year employee retention to 92%.

Assistant Clinical Director — Vanguard Recovery Services

Marietta, GA | July 2020 – February 2023

• Supervised clinical case management for 120+ active outpatient clients, increasing therapeutic session attendance by 22% through automated mobile reminders.
• Coordinated multidisciplinary team treatment plans with 8 medical officers, reducing average patient discharge processing times from 4.5 hours down to 2.1 hours.
• Audited over 400 clinical charts for quality assurance, achieving a 98% billing compliance score and recouping $45,000 in previously unbilled services over 12 months.
• Facilitated 15 peer review sessions per month for clinical therapists, decreasing clinical record documentation error rates by 35% across the entire department.

Clinical supervision, Crisis intervention, Case management, Regulatory compliance, HIPAA, Treatment planning, Budget management, Quality assurance, EHR systems, Multidisciplinary leadership, Joint Commission standards, Telehealth software, Staff scheduling, Billing audits

EHR System Integration

Role: Clinical Operations Lead

Tools: Acuity EHR, Zoom Health, Slack

Managed the 6-month transition to a new Electronic Health Record system, training 30+ staff members and reducing chart documentation errors by 40%.

Outpatient Retention Program

Role: Program Director

Tools: Salesforce Health Cloud, Twilio, MS Excel

Designed a client touchpoint workflow that improved outpatient therapeutic session attendance by 25% and increased program retention by 18% over 9 months.

• Licensed Professional Counselor (LPC) (2020)
• Certified Professional in Healthcare Quality (CPHQ) (2022)

• Languages: English (Native), Spanish (Professional working proficiency)
• Professional Affiliations: Member, American Psychological Association (APA) (2020-present)
• Availability: 3 weeks notice for transition