Clinic Manager

Clinic Manager — Peachtree Outpatient Partners

Atlanta, GA | January 2024 – Present

• Supervised 18 administrative and clinical staff members across a multi-specialty facility, increasing daily patient throughput by 18% over a 12-month period through optimized scheduling.
• Replaced legacy billing workflows with an automated patient portal, reducing billing cycle errors by 22% and improving clean claim submission rates from 84% to 96% within 6 months.
• Managed a clinic operational budget of $920,000, negotiating service contracts with 5 medical supply vendors to decrease monthly overhead and supply costs by 11.5%.
• Designed and executed a staff training program on HIPAA compliance and EHR patient scheduling, reducing regulatory audit discrepancies to zero and increasing staff retention by 15%.

Assistant Clinic Manager — Piedmont Family Medicine

Decatur, GA | June 2020 – December 2023

• Coordinated daily patient scheduling and front-desk workflows for a busy 8-provider clinic, reducing average patient check-in wait times by 7 minutes (from 23 to 16 minutes).
• Administered patient satisfaction surveys and resolved escalated patient complaints, raising overall patient satisfaction ratings from 3.8 to 4.7 out of 5.0 over 2 years.
• Led the migration of 14,000 physical medical charts to eClinicalWorks EHR platform, finishing the project 18 days ahead of schedule and ensuring 100% data integrity.
• Monitored inventory levels for clinical supplies and office equipment, establishing a digital tracking system that reduced supply waste by 16% and saved $14,200 annually.

Clinic operations, Patient scheduling, EHR administration, Billing and coding, HIPAA compliance, Staff training, Vendor management, Budgeting and forecasting, OSHA alignment, Epic, Athenahealth, eClinicalWorks, Inventory control, Customer service, Quality improvement

EHR Platform Migration

Role: Project Leader / Assistant Clinic Manager

Tools: eClinicalWorks, Microsoft Excel, SharePoint

Orchestrated the digital transition of 14,000 patient records from paper files to eClinicalWorks, completing the project 18 days ahead of schedule with zero patient data errors.

Patient Access Optimization Initiative

Role: Clinic Manager

Tools: Epic EHR, Zoom, Phreesia Intake Platform

Integrated a contactless check-in system across 3 clinic locations, which decreased average front-desk check-in times by 26% and reduced lobby congestion by 35% during peak hours.

• Certified Medical Manager (CMM) (2023)
• Certified Medical Office Manager (CMOM) (2021)

• Languages: English (Native), Spanish (Professional Working Proficiency)
• Professional Memberships: Medical Group Management Association (MGMA) Active Member
• Availability: 3 weeks notice