Professional Resume Template for
Bank Teller
Elena M. Petrov
Charlotte, NC
(704) 555-0143
elena.petrov@email.com
linkedin.com/in/elena-petrov | elenapetrov.com
Professional Summary
Methodical Bank Teller with 5 years of experience managing cash drawer balances up to $30,000, processing high-volume transactions, and cross-selling financial services. Expert at processing over 120 customer transactions daily with a 99.98% accuracy rate while maintaining compliance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations. Proficient in Fiserv, CoreDirector, and branch banking software.
Work Experience
Lead Bank Teller — Pinnacle Union Bank
Charlotte, NC | January 2024 – Present
- Managed a daily cash vault of up to $150,000, maintaining a variance rate under 0.02% across 550 consecutive business days.
- Processed an average of 140 client transactions daily (deposits, withdrawals, loan payments), achieving a transaction processing accuracy rate of 99.98%.
- Identified client needs and cross-sold financial products, generating 48 new savings account openings and 22 credit card referrals in 2025, exceeding sales targets by 15%.
- Supervised and trained 4 junior tellers on daily drawer balancing procedures and regulatory guidelines, reducing average new-hire onboarding time by 3 days (20%).
Bank Teller — Crescent Federal Credit Union
Raleigh, NC | August 2021 – December 2023
- Processed over 110 deposits, withdrawals, and money orders daily, adhering strictly to BSA/AML policies to identify and report 8 suspicious transactions.
- Reconciled a $25,000 cash drawer daily with zero unresolved discrepancies over 18 months, maintaining perfect drawer compliance with credit union policies.
- Resolved customer inquiries and transaction disputes, improving customer satisfaction scores from 89% to 96% within a 6-month period.
- Assisted in audit preparations, reviewing 1,200+ transaction logs to identify and correct 14 documentation errors prior to the annual internal audit.
Education
Bachelor of Science in Business Administration
Piedmont Valley University · Charlotte, NC · 2021
Skills
Cash handling, Transaction processing, Drawer reconciliation, Vault management, Regulatory compliance (BSA/AML), Customer service, Cross-selling, Retail banking, Fiserv Precision, CoreDirector, Microsoft Office, Conflict resolution, Financial auditing, Fraud detection
Projects
Digital Banking Migration Campaign
Role: Lead Campaign Teller
Tools: Fiserv, CoreDirector, Bank Mobile App
Coordinated frontline outreach to migrate traditional users to mobile banking, successfully onboarding 420+ branch customers and reducing in-branch deposit transaction volume by 12% in 6 months.
Internal Audit Readiness Review
Role: Assistant Auditor
Tools: Microsoft Excel, Ledger Systems
Audited 3 years of archival branch transaction slips, resolving 98% of outstanding ledger discrepancies and ensuring a 100% compliance score during the 2024 state audit.
Certifications
- ABA Bank Teller Certificate (2022)
- ICBA Teller Specialist Certificate (2023)
Additional information
- Languages: English (Native), Spanish (Conversational)
- Volunteer Work: Financial literacy coordinator for local youth center, teaching basic budgeting to 40+ teens annually
- Availability: 2 weeks notice
Job Market Insights
Market data and opportunities for
Bank Teller
Job Market Insights
$28,000
-
$48,000
Avg:
$38,000
Growth Outlook:
Employment of bank tellers is projected to decline by 13 percent from 2024 to 2034, driven primarily by the growth of online and mobile banking platforms and automated services. Despite this decline, approximately 29,800 job openings are projected annually to replace tellers who transition to other roles or exit the workforce.
13% decline over 10 years
Key Skills Required
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FAQ
Common questions about the
Bank Teller
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