Knowledge Assessment Officer

Senior Knowledge Assessment Officer — Ascendant Corporate Solutions

Denver, CO | January 2024 – Present

• Directed the design and rollout of an enterprise-wide SharePoint knowledge hub for 4,500+ employees, which streamlined data accessibility and reduced average document search time by 26%.
• Engineered 14 distinct role-based competency assessment templates using Canvas LMS, aligning training curricula with corporate compliance mandates and reducing training drop-out rates by 18%.
• Led 3 cross-functional teams to audit and update a legacy wiki repository of 12,000 documents, improving content accuracy by 32% and successfully archiving outdated policy records.
• Facilitated monthly knowledge sharing workshops and feedback loops for 80+ department heads, increasing internal training adoption scores from a baseline of 68% up to 92% over a 12-month period.

Associate Knowledge Assessment Officer — Vanguard Education Systems

Boulder, CO | June 2021 – December 2023

• Coordinated the content migration of 5 legacy intranet databases into a unified learning repository, reducing retrieval latency for 1,200 remote users by 31% with zero operational downtime.
• Created 24 comprehensive metadata tagging guidelines and training modules for content creators, which lowered metadata entry error rates by 38% and reduced support tickets by 15%.
• Evaluated post-training competency assessment data for 600+ new hires, producing monthly learning gap reports that helped optimize the onboarding curriculum to save 4 hours per candidate.
• Managed administrative configurations and system updates for the corporate LMS, increasing platform uptime to 99.9% while training 45 internal administrators on basic troubleshooting.

Knowledge Management, Taxonomy Design, Metadata Tagging, Learning Management Systems, SharePoint, Confluence, Canvas LMS, Content Governance, Information Architecture, Data Evaluation, Competency Assessment, SQL, Training Design, Stakeholder Communication

Centralized Knowledge Portal Integration

Role: Lead Assessment Officer

Tools: SharePoint, Confluence, SQL, Power BI

Successfully migrated 8,000+ support articles into a structured portal, reducing search failure rates by 34% and improving self-service resolution metrics by 22%.

Global Onboarding Standardization

Role: L&D Specialist

Tools: Canvas LMS, Zoom, Jira, Microsoft Teams

Standardized the evaluation framework for 12 international offices, reducing training coordination overhead by 25% and improving overall certification rates by 18%.

• Certified Knowledge Manager (CKM) (2023)
• Certified Training and Development Professional (CTDP) (2022)

• Languages: English (Native), French (Conversational)
• Volunteer Work: Mentorship coordinator for regional adult literacy program (2022-present)
• Availability: 2 weeks notice